Signing in
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In this article
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In this article
How do I sign into my account?#
Open the OnePay app or website and select Sign In
Enter your mobile phone number or choose Sign in with your email
Enter the one-time use 6-digit verification code sent to your mobile device or email
Enter your account passcode
You can also use face recognition or fingerprint authentication to sign in on your devices.
What is my username and password?#
In place of a traditional username and password, you can sign in using your mobile phone number (which acts like your username) and the one-time 6-digit verification code sent to your mobile device (which works in place of a password). As a next step, you will also be asked for your account passcode. Never share your passcode with another person.
What if I don’t have access to my phone number on file?#
You can sign in using the email address associated with your OnePay account.
Open the OnePay app or website and select Sign In
Select Sign In With Your Email
Enter the email address associated with your OnePay account
Check your email inbox for the one-time passcode
Enter the one-time passcode you received via email in the OnePay app
Enter your 4-digit account passcode
If you have not yet set up a passcode, you will be required to enter the last 4 digits of your SSN/ITIN and will then set a passcode
Once sign in is completed, you can update your phone number in the OnePay app by following the steps in the Updating your profile Help Center article.
What if I don’t have access to the email address on file?#
You can sign in using the phone number associated with your OnePay account.
Open the OnePay app or website and select Sign In
Enter the phone number associated with your OnePay account
Enter the one-time passcode you received via text message
Enter your 4-digit account passcode
If you have not yet set up a passcode, you will be required to enter the last 4 digits of your SSN/ITIN and will then set a passcode
Once sign in is completed, you can update your email address in the OnePay app by following the steps in the Updating your profile Help Center article.
What if I don’t receive a verification code?#
If you don’t receive the one-time use 6-digit verification code, tap RESEND in the OnePay app.
If you still cannot receive the 6-digit verification code, contact Customer Service or say Agent in chat to speak with a OnePay Specialist.
If you allow face recognition or fingerprint authentication to sign in, you will not be asked for your mobile phone number or verification code to access your account.