Spending With a Limited-Use OnePay Retail Card

What is Limited-use?#

If you purchase a OnePay Retail Card and we are not able to verify your identity or for any other reason we are not able to offer you a OnePay Cash account, we may allow you to have a Limited-use product for the sole purpose of spending down your initial deposit. For more information please refer to the Deposit Account Agreement.

Where can I use my Limited-use OnePay card?#

You can use your Limited-use OnePay card to make purchases within the United States wherever Mastercard is accepted. Limited-use cards cannot be used for cash withdrawals at any register or ATM, or for money orders, jewelry wholesalers, or gambling transactions. To learn more, please read your Deposit Account Agreement.

Can I reapply for OnePay Cash?#

You may be eligible to reapply for a OnePay Cash account. If you are eligible, you'll be prompted to reapply in the OnePay app.

Are there limitations on a OnePay Retail Card activated for Limited-use?#

The following features are not available with Limited-use:

• Funds will not earn any interest 

• Funds are not eligible for FDIC insurance

• Rewards, bonuses, or promotions of any kind

• Deposits (one-time or recurring) beyond the initial amount of money added at purchase (including direct deposit and mobile check deposit)

• Cash withdrawals, either through ATM or through Withdraw Cash at Walmart

• Creating goals 

• Savings

• Round-ups

• A permanent debit card

• Fee-Free Overdraft Protection

• OnePay Advance

• Monthly statements

• Digital wallet access

Please see the Deposit Account Agreement for a full list of restrictions.

Are there fees associated with my Limited-Use card?#

There is a $1 OnePay Retail Card Purchase Fee to purchase a OnePay Retail Card at Walmart. If you purchased a Retail Card, you may be subject to a one-time $12 inactivity fee if your account does not have any transfers for more than 60 days within the first 6 months of purchasing it. There are no other fees associated with your Limited-Use card.

To learn more, please read our Deposit Account Agreement.

What happens if I lose my Limited-use card?#

Limited-use cards cannot be replaced, and there is no way to replace any remaining balance on the card. Keep your card in a safe place and treat your card like cash.

I want to dispute a transaction on my Limited-use card; what do I do?#

Please work directly with the merchant associated with the purchase you are disputing to reach a resolution.

I have not been able to open a OnePay Cash account and have purchased multiple OnePay Retail Cards.#

If we are not able to offer you a OnePay Cash account, but you have multiple active OnePay Retail Cards in Limited-use, we will only show the balance of your most recently activated card in the app or on the website. You will need to go through the activation process for each card.

You can check the balance for your other cards by chatting with our Customer Support team or saying Agent in chat to speak to a OnePay Specialist.