Paying a Bill (Bill Pay)
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In this article
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In this article
What is Bill Pay?#
Bill Pay is a service that allows you to pay your bills in the OnePay mobile app. You can select from thousands of billers or add a provider that isn’t in the directory. The Bill Pay feature in the OnePay app is powered by Papaya Pay.
How do I access Bill Pay?#
Open Cash Control in the OnePay mobile app
Choose Pay Bill
Follow the on-screen prompts to pay a listed merchant, scan a bill using your phone camera, upload a photo from your phone, or add your provider details manually
You can also tap here to access Bill Pay in the OnePay app.
How does Bill Pay work?#
When you send a Bill Pay payment to a merchant or company listed in the biller directory, an electronic payment is sent to them on the payment date. If you enter a provider manually, a check will be mailed to them via USPS mail. The funds for the bill payment will be deducted from your Spend balance as soon as you submit the payment.
You can send a bill payment right away or schedule it up to 6 months in advance. If you schedule a bill payment in the future, the funds will not be withdrawn from your account until the scheduled payment date.
How long does it take to process a payment made with Bill Pay?#
Bill Pay payments will be processed on the scheduled date and payment will be made directly to the provider from your OnePay Cash Spend balance.
If you select a provider from the Bill Pay directory, the payment will be processed electronically and should arrive within 1-3 business days.
If you manually enter the provider’s information and send a check payment, the payment will be mailed via USPS mail and will generally be received within 5-10 business days.
How do I check the status of my Bill Pay?#
You can check the status of your payments in the Bill Pay section of the OnePay app and in the details of the Bill Pay transaction in the Spend section of your account. Tap here to access Bill Pay in the OnePay app.
How can I cancel or edit a scheduled Bill Pay?#
You can cancel a scheduled Bill Pay up until the payment is processed. If available, you will be able to cancel the bill payment from the Bill Pay section of the OnePay app. Tap here to access Bill Pay in the OnePay app.
Can I schedule a recurring Bill Pay? #
You cannot schedule a recurring Bill Pay; however, you can schedule a Bill Pay payment for a specific date or up to 6 months in the future.