Credit Bureau Reporting (Builder Card)

How quickly can Builder Card help build my credit, and when will it appear on my credit report?#

Building credit takes time, so it’s normal not to see a change in your credit score right away. Your Builder Card should appear on your credit report within 60 days of onboarding, usually a few days after your first due date.

On your credit report, the account may appear as:

• “OneProgress Services LLC”

• “OnePay”

Everyone’s credit history is different, so there isn’t a set timeline for how quickly or how much your credit score may change. Other activity on your credit report can also affect your score, and using Builder Card does not guarantee that your credit score will improve.

Why does my credit report not show as paid for the most recent month?#

It may take a few weeks for credit bureaus to update your credit reports. They are not a real-time picture of what your credit looks like now.

If you see something that isn’t accurate on your credit report, you can dispute it by contacting the creditor directly or by contacting any of the three major credit bureaus.  

To submit a credit reporting dispute with OnePay, please contact the Customer Service team or say Agent in chat to speak with a OnePay Specialist. Credit bureau reporting disputes and documentation can be mailed to OnePay, PO Box 513717, Los Angeles, CA 90051-3717.

For additional information on understanding your credit score, tap here.

Do you report to all 3 bureaus?#

Yes, we report to Equifax®, TransUnion®, and Experian®.

Why did my credit score drop after I switched to Builder Card?#

When you open a new credit account, your credit score may temporarily decrease or fluctuate based on changes to your overall credit history . Your credit score may improve as your Builder Card activity is reported. OnePay does not post a hard inquiry to your credit report when you switch to Builder Card. Your credit score depends on many factors, and using the Builder Card does not guarantee that your credit score will improve. There may be other factors that have influenced your credit score.

How can I monitor my credit score?#

If you have OnePay Credit Score enabled, you can view and track your credit score right from the Home tab of your OnePay app.  If OnePay Credit Score is not enabled, you will see the option to enable this feature under the Discover More section within your OnePay app.

How do I dispute something on my credit report related to my Builder Card?#

To submit a credit reporting dispute with OnePay, please contact the Customer Service team or say Agent in chat to speak with a OnePay Specialist. Credit bureau reporting disputes and documentation can be mailed to OnePay, PO Box 513717, Los Angeles, CA 90051-3717.

For additional information on understanding your credit score, tap here.

Will there be a hard inquiry to my credit if I sign up?#

You may see a soft inquiry on your credit history, which will not affect your credit score. There is no credit inquiry performed for any teen added as an authorized user to your Builder Card.

For more information about understanding your credit score, see our support article.

Do you report my teen to the credit bureaus? #

Before your teen turns 18, nothing is reported to the credit bureaus on your teen. Only your information as the adult account holder is provided to the credit bureaus.

When your teen turns 18, what happens depends on whether their Social Security number (SSN) was provided before their 18th birthday:

• If your teen's SSN was provided before they turned 18, the account activity will automatically begin being reported to the credit bureaus on their credit report as an authorized user if we're able to verify their identity. They can contact us at any time to opt out of credit reporting.

• If your teen's SSN wasn't provided before they turned 18, they may be asked to provide it to verify their identity during the 90-day ownership transition period. Once their identity is verified, the account activity will be reported to the credit bureaus on their credit report as an authorized user.

• If your teen successfully transitions account ownership and opens their own Builder Card, activity on that account may be reported separately on their credit report.