How do I activate my OnePay Credit Card?#

From the Home tab in the OnePay app, tap on the Track card icon.

• Select Activate your card.

• Enter the requested information to verify your card.

You can also activate your card using this link, the QR code, or the SMS option provided on the mailer that came with your card.

When will I get my physical OnePay Credit Card?#

Your OnePay Credit Card should arrive via USPS within 7-10 business days. You can track the status of your OnePay card by tapping Track card from the Home tab of the OnePay app.

How do I track my new OnePay Credit Card?#

You can track the status of your OnePay card by tapping Track card from the Home tab of the OnePay app, whether it’s your first card after approval or a replacement card requested later.

Can I freeze or unfreeze my OnePay Credit Card?#

You can freeze or unfreeze your physical credit card from the OnePay app if needed. Freezing your card will prevent new transactions while allowing existing recurring payments to continue.

To freeze your credit card in the OnePay app:

• Select the Credit Card tile from the home tab

• Select Settings

• Select Manage card

• Select the toggle next to Freeze physical card

To freeze or unfreeze your card in the OnePay app, tap here and toggle the Freeze Card button ON or OFF.

What’s the difference between my virtual card and physical OnePay Credit Card?#

Your virtual card is available instantly in the OnePay app and is perfect for online purchases. You can also add it to select mobile wallets, including Google Pay and Samsung Pay, or use it with the OnePay/Walmart Wallet. (Note: The OnePay CashRewards Card cannot be added to Apple Pay.) You can generate a new virtual card number at any time if you need extra security or a replacement.

Your physical card arrives in the mail and can be used in-store wherever Mastercard is accepted. Once you receive it, you can also add it to Google Pay, Samsung Pay, or the OnePay/Walmart Wallet for contactless purchases.

How to Replace Your OnePay Credit Card#

Whether your card is stolen, missing, or damaged, you can request a replacement directly from the OnePay app.

Open the OnePay app

• Select the Credit Card tile from the Home tab

• Tap Settings

• Tap Manage card

• Tap Replace physical card

• Choose the reason:

  • My card was stolen

  • My card is missing

  • My card was damaged

• Verify the mailing address for your replacement card

• Tap Replace My Card and confirm your request

You can also tap here and select Replace card to initiate the replacement process.

What Happens Next?#

• Stolen or Missing Card: Your card will be deactivated immediately to prevent unauthorized purchases. A new card will be mailed to the address on file and should arrive within 7–10 business days. You can track the status of your OnePay card by tapping Track card from the Home tab of the OnePay app.

• Damaged Card: Your current card remains active while the new one is on its way. The replacement will have the same card number but a new expiration date and CVC.

Updating Subscriptions & Payments#

• For stolen or missing cards, you’ll need to manually update your subscriptions and recurring payments with the new card details.

• For damaged cards, most subscriptions will update automatically, but it’s a good idea to double-check with your providers to avoid interruptions.