ONEPAY CASH DEPOSIT ACCOUNT AGREEMENT
Effective as of May 15, 2026
THIS AGREEMENT INCLUDES A JURY TRIAL WAIVER AND A BINDING ARBITRATION PROVISION THAT CONTAINS A CLASS ACTION WAIVER. PLEASE REFER TO SECTIONS 21 AND 22 BELOW FOR MORE INFORMATION.
TABLE OF CONTENTS
1. ONEPAY CASH DEPOSIT ACCOUNT AGREEMENT
2. CUSTOMER INFORMATION AND REQUIREMENTS
3. ABOUT YOUR ACCOUNT
4. TRANSACTION TYPES AND LIMITATIONS
5. ONEPAY DEBIT CARD MASTERCARD®
6. OVERDRAFT SERVICE
7. DEPOSITS AND FUNDS AVAILABILITY POLICY
8. POSTING ORDER
9. ACCOUNT OWNERSHIP; SECTION AND POCKET SHARING; OTHER RESTRICTIONS
10. POWER OF ATTORNEY & INCOMPETENCE OR DEATH
11. ACCOUNT AND TRANSACTION DOCUMENTATION
12. ELECTRONIC FUND TRANSFER AGREEMENT AND DISCLOSURE
13. SPECIAL PROVISIONS FOR ONEPAY DEBIT CARD TRANSACTIONS (MASTERCARD® ZERO LIABILITY PROTECTION)
14. PROMOTIONS
15. DISCLOSURE OF ACCOUNT INFORMATION TO THIRD PARTIES
16. CONSUMER REPORTS
17. ACCOUNT CLOSURE; INACTIVE ACCOUNTS
18. ELECTRONIC, TELEPHONE, AND TEXT COMMUNICATIONS AND CONSENT
19. GENERAL ACCOUNT TERMS
20. INDEMNIFICATION AND LIMITATION OF LIABILITY
21. JURY TRIAL WAIVER
22. ARBITRATION PROVISION AND CLASS ACTION WAIVER
23. IRS BACKUP WITHHOLDING
APPENDIX A
APPENDIX B
APPENDIX C
ONEPAY CASH DEPOSIT ACCOUNT AGREEMENT
This OnePay Cash Deposit Account Agreement (“Agreement”) is the contract between you, the depositor (“you” or “your”) and Coastal Community Bank, member FDIC (the “Bank”) and governs your OnePay Cash account and the use of the OnePay Debit Card. The account is offered and serviced by One Finance, Inc. (“OnePay”) on behalf of the Bank (OnePay, collectively with the Bank, “we,” “us,” “our”). In this Agreement, “Account” refers to your OnePay demand deposit account, including deposit “Sections” and “Pockets”, which are governed by this Agreement (that is, your “Spend” and “Savings” Sections, including your Primary Savings Pocket and any other Pockets you or we create). By applying for an Account, purchasing a OnePay Retail Card (“OnePay Retail Card”), opening an Account, using the OnePay debit card Mastercard® issued by the Bank (“OnePay Debit Card”) or opening a OnePay Builder Credit Card Agreement (“OnePay Builder Card”), you agree to this Agreement.
Other products and services offered by us, such as through the OnePay mobile application or website (collectively “OnePay App”), may have additional agreements or terms you may be required to accept. Please read the entire Agreement carefully and retain a copy in electronic and/or paper form for your records. You can also access the most recent version of this Agreement in the OnePay App.
This Agreement also refers to and includes the:OnePay Terms of Service
E-Sign Consent Agreement
OnePay Privacy Policy
OnePay Privacy Notice
Bank Privacy Notice
OnePay Rewards Terms
OnePay Builder Credit Card Agreement
Current versions of these documents and this Agreement are available at https://www.onepay.com.CUSTOMER INFORMATION AND REQUIREMENTS
Contacting Us
You may reach us at the contact information below:
Phone (toll-free): 855-830-6200
Mail: One Finance, Inc.
P.O. Box 513717
Los Angeles, CA 90051Business Days
Our business days are Monday through Friday, excluding holidays observed by the Federal Reserve System1 (“Business Day”).Your Information
You may only open an account for yourself, and you cannot open an Account on behalf of another person. By submitting an application for an Account, you confirm the information you provide is correct and accurate.
It is your responsibility, and you agree, to promptly update any changes in the identifying information you provided to us in and after your application, including your physical address, email address or phone number. You can update your information in the OnePay App or by contacting us.Age Requirement
To open an Account, you must be 18 years or older. However, we may offer Accounts to applicants who are 16 years or older as part of programs offered through partnerships. If you are under 18, your Account may have limited access to certain features, such as the Fee-Free Overdraft and OnePay Advance Overdraft features, and you may not be eligible for the OnePay Builder Card.
Tax Acknowledgement
You acknowledge that we have no fiduciary or trustee obligations to you in connection with your Account and that we have not advised you on any community property, tax, or estate planning matters. You should consult a tax and/or estate planning advisor about your specific circumstances. For tax withholding information, see Section 23.Use of your Account
You may use the Account only for personal, family, or household purposes and not for any business purpose. You may not use the Account in connection with any gambling or illegal activity. You agree to comply with all applicable laws and regulations that in any way impact use of the Account. If we, in our sole discretion, determine that your Account is being used in a manner that violates the terms of this Agreement, we reserve the right to close your Account.
ABOUT YOUR ACCOUNT
Sections and Pockets
Your Account automatically includes two deposit “Sections”: “Spend” and “Savings”:The Spend Section is your transactional Section, and will be linked to your OnePay Debit Card and your OnePay Builder Card, if applicable. This Section is designed to hold funds you will be spending soon. If you opt in to the OnePay Advance Overdraft Program, you will have a OnePay Advance Pocket (see OnePay Advance section below for details). This Section does not accrue interest.
The Savings Section is a place to keep funds you are saving. The Savings Section consists of “Pockets”. Your Savings Section has a Primary Savings pocket titled “[Your First Name]’s Savings”. Your Savings Pockets accrue interest on money you set aside to save. You or we may create additional Pockets.
You may transfer funds among your Sections and Pockets. Sections and Pockets are not additional Accounts and may be created, removed or restricted without revising this Agreement or without providing notice. Accordingly, transactions between Sections and Pockets are not subject to the Electronic Fund Transfer Agreement in Section 12 below.Interest & Fees
Pockets in your Savings Section may earn interest and annual percentage yield (“APY”). We charge fees for certain services. A complete list of our fees and rates, with related disclosures, are set forth in Appendix A to this Agreement, OnePay Demand Deposit Account Rates and Fees. Our rates and fees are also listed in the OnePay App.FDIC Insurance
Your funds are eligible for deposit insurance up to the applicable limits by the Federal Deposit Insurance Corporation (“FDIC”). In the event the FDIC were to be appointed as a receiver for the Bank or a Cash Sweep Partner Bank (as defined in “Cash Sweep” below), your funds, aggregated with any other funds you have on deposit at such institution would be eligible to be insured up to $250,000 for each legal category of Account ownership, subject to compliance with FDIC deposit insurance requirements. You are responsible for monitoring the total amount of all direct or indirect deposits held by you or for you with the Bank and the Cash Sweep Partner Banks for purposes of monitoring the amount of your funds eligible for coverage by FDIC insurance. Deposits are insured up to $250,000 per depositor. For more detailed information on FDIC insurance coverage, contact the FDIC directly by visiting www.fdic.gov or by calling 1-877-ASKFDIC (1-877-275-3342) (TDD: 1-800-925-4618).“Round-ups”
The Round-ups feature is optional and, when enabled, lets you choose the destination within the OnePay App where your Round-ups will be moved (e.g., your Savings Section). A “Round-up” is created when an eligible transaction on your OnePay Debit Card or OnePay Builder Card is rounded up to the next whole dollar. The Round-up amount equals the difference between the transaction amount and the next whole dollar. In the case of whole dollar transactions, OnePay will round up an extra full dollar. OnePay reviews settled transactions in your Spend Section and, once per day, transfers the prior day’s aggregated Round-ups from your Spend Section to your selected destination. Your Spend Section must have sufficient available funds to complete these transfers.Calculating Interest
Funds in your Savings Section accrue interest at a variable rate of interest. Different Pockets in the Savings Section may accrue interest at different rates. At our discretion, we may change the interest rate(s) on any Pocket at any time without notice or limit. We may also offer interest rate bonuses and other special promotions subject to terms and conditions. Current rates are set forth in Appendix A to this Agreement, OnePay Demand Deposit Account Rates and Fees. Current rates are also listed in the OnePay App.
We compound and credit interest to your Account on a monthly basis. We use the daily balance method to calculate that interest. The daily rate is 1/365 of the interest rate (in a leap year we may use 1/366). We apply the daily periodic rate to the collected balance in the applicable Pocket, which accrues interest each day. When you deposit into a Pocket that accrues interest, interest begins to accrue on the item on the Business Day the item posts to that Pocket. We pay interest in whole cents. If accrued interest does not equal a whole cent, it will be held until such time as it equals a whole cent and will be paid accordingly.Early Pay Deposit
With our Early Pay service, we may, at our discretion, provide you with your direct deposit up to two days early (up to three days early for limited employers). We do not charge a fee for this service.
To be eligible, you must have an Account that is open and in good standing and you must receive a qualifying direct deposit. Your direct deposit information, when received by us, must be sufficient for us to identify it as a direct deposit. When we receive notice of a qualifying direct deposit prior to your payment date, we will advance the amount of that deposit to you up to two days before the payment date. If this occurs prior to our receipt of the funds for that direct deposit, once we do receive those funds, we will use them to repay the advance we provided to you. This service will not overdraw your Account. Any direct deposit we do not post early will be otherwise posted in accordance with this Agreement. Even after we have made funds available to you, you remain responsible if a deposit is returned, rejected, or otherwise uncollected by us.
Subject to applicable law, we may cancel the Early Pay service or suspend your ability to participate in the Early Pay service at any time and without notice. You acknowledge and agree that we do not guarantee we will be able to provide the Early Pay service even if we have provided it in the past and that we are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising if and when we do not provide the Early Pay service.Access to Account Features
Certain account features may not be available to you. We may decide, in our sole discretion, which features to make available and on what platforms to make them available (e.g., website, app, etc.). Your ability to use certain features may be suspended at any time.
Certain promotions, pricing, or features may be limited to users who meet the eligibility criteria below (“Plus Customers”). In order to become a Plus Customer (and be eligible for such promotions, pricing, or features), you must meet at least one of the following criteria:Set up Direct Deposits into your OnePay Account, and receive $500 or more in Direct Deposits within the calendar month.
A “Direct Deposit” is an electronic deposit through the Automated Clearing House (“ACH”) Network or an electronic deposit by Original Credit Transaction (“OCT”) of payroll, pension, government benefits (such as Social Security), and other payments sent to your OnePay Cash account. Payments or transfers through person-to-person providers such as Venmo, PayPal, CashApp or Apple Cash are not considered a Direct Deposit. Cash deposits, mobile check deposits, wire transfers, One to One transfers, and ACH funding or debit card funding transfers initiated from the OnePay app also do not qualify as Direct Deposits. If an ACH is a micro deposit (under $1), it will not be counted as a Direct Deposit.
Each month we will determine if you had $500 or more in Direct Deposits in the previous calendar month. If so, you will remain a Plus Customer for the month in which the analysis was run. If you reach this $500 threshold in the middle of a month, you will become a Plus Customer on the day you reach this $500 threshold.Have a total daily account balance of $5,000 or more at the end of the previous month. Your total daily account balance is the sum of the balances in the Spend and Savings Sections. This balance will be determined at the end of the last day of the previous month (11:59 PT). If this balance is $5,000 or greater, you will be a Plus Customer for the next month. For example, if you have $5,000 in total daily account balance at the end of January, you will be a Plus Customer for February.
Pay Autosave
Pay Autosave is a Pocket that pays a higher rate of interest on eligible direct deposits that you automatically set aside to save. Pay Autosave is activated if you (1) sign up to have funds directly deposited into your Account, and (2) activate Pay Autosave in the app by choosing either a percentage or an amount of each eligible direct deposit to allocate to Pay Autosave. We will automatically transfer the selected percentage or the amount allocated from each eligible direct deposit into your Pay Autosave Pocket. In the event that the amount of your eligible direct deposit is less than the amount selected at time of activation, we will transfer the full amount of that eligible direct deposit. Pay Autosave is not applicable to funds deposited through OnePay@Work Save or OnePay@Work Instapay.Savings Backup
Savings Backup is a feature that helps prevent declined transactions. If you attempt certain transactions and there are insufficient funds in your Spend Section, Savings Backup will transfer funds from your Primary Savings Pocket to your Spend Section, to allow the transaction to go through.
If you do not have sufficient funds in your Primary Savings Pocket, Savings Backup will not transfer funds and the transaction will be declined. Savings Backup is not available for all transaction types.
You can turn Savings Backup on or off in the OnePay App.Cash Sweep
“Cash Sweep” allows the Bank to deposit some or all of your funds into deposit accounts at one or more third-party, U.S. FDIC-insured depository institutions (“Cash Sweep Partner Bank”).
By funding or using your Account, you authorize the Bank to act as your agent and custodian with respect to depositing those funds in one or more Cash Sweep Partner Banks. The Bank may, but is under no obligation to, deposit funds into a Cash Sweep Partner Bank.
There will be no charges, fees or commissions imposed on you for participating in the Sweeps program. Cash Sweep Partner Banks will pay the Bank a variable fee for placing deposits at said Cash Sweep Partner Bank, the Bank may retain all or part of this fee. You will continue to earn Interest as per Appendix A.
A list of current Cash Sweep Partner Banks is available in our Help Center. You can contact us pursuant to Section 2A to determine how much of your funds are currently being held at Cash Sweep Partner Banks, and which of the Cash Sweep Partner Banks hold such funds.
If you do not agree to the Bank depositing your funds at a Cash Sweep Partner Bank, please contact us pursuant to Section 2A to opt out of Cash Sweep.Builder Card
If you have opened a OnePay Builder Card account, you are subject to the terms in Appendix C (Secured Deposit Account Addendum).
If you have opened Builder Card account, as a condition of opening the Builder Card you understand and authorize that funds from your Spend section to be earmarked or reserved within your Spend to secure repayment of Builder Card transactions and fees (the “Lockbox amount”) when you use your Builder Card. These funds will continue to be held in your Spend section, but will not be available for use. Your OnePay App will show the amount of your Spend minus the amount held in Lockbox as “Available to Spend”.
See Appendix C for when reserved funds are adjusted, released, or applied.
Lockbox/reserved funds may be held at Cash Sweep Partner Banks as part of our Cash Sweep program, but remain reserved collateral and unavailable until released or applied under Appendix C.
TRANSACTION TYPES AND LIMITATIONS
How Deposits and Withdrawals May Be Made
You may make deposits into and withdrawals from your Account as set forth below and in this Agreement. The methods listed may not be available to all users or at all times. We do not accept any deposits denominated in a currency other than U.S. Dollars.
You may deposit funds to your Account through the following methods:Bank transfer from a linked account via Automated Clearing House (“ACH”)
Direct deposit
Incoming wire transfers
Mobile check deposit
Debit Card funding
Deposit Cash at participating retailers with OnePay Debit Card or in-app barcode
Receipt of a One to One transfer
Deposit of the proceeds from a check cashed at Walmart
Bank transfer from a linked account via Debit Account Funding Transaction (“AFT”)
You may withdraw the funds in your Account via the following methods and subject to the limitations below (see Appendix A for any related fees we may impose):Bank transfer to a linked account via ACH
Bank transfer to a linked account via Debit Original Credit Transaction (“OCT”)
Mail a check
OnePay Debit Card transactions, including:
Purchases made with debit card
Cash withdrawal at an ATM
Over The Counter Withdrawal
Cash back from a participating merchant (with or without a purchase)
Withdraw Cash at Walmart with OnePay Debit Card
Withdraw Cash at Walmart with in-app barcode
Sending a One to One transfer
Paying a bill through the Bill Pay feature
Sending a Global Transfer
Making a payment on your Builder Card
Transaction Limitations
Your Account is generally subject to the following limits:Bank transfer via ACH – up to $100,000 per transaction
Bank transfer via OCT –
Send up to 10 transactions per day
First 30 days after account opening – send up to $2,500 during the first 30 days
Users who have received eligible direct deposits of $500 or more per month for three consecutive months – send up to $10,000 per month (rolling 30 days)
All other OnePay customers – send up to $5,000 per month (rolling 30 days)
Bank transfer via Debit AFT –
$5,000 per month (rolling 30 days)
$1 minimum transfer amount (first 30 days after Account opening)
$25 transaction minimum (starting 31 days after Account opening)
$1 transaction minimum for transfers initiated as part of the OnePay Wireless checkout experience in the OnePay App, or as part of OnePay Wireless payment backup related transactions, regardless of how long the Account has been open.
OnePay Debit Card and Builder Card transactions – up to $5,000 per day for all transactions (combined across both Debit Card and Builder Card), additionally:
ATM withdrawals – up to $500 per day
Withdraw Cash at Walmart with OnePay Debit Card - $999 per transaction, 3 transactions per day
Mobile check deposits* – up to $2,000 per day, $5,000 per week (rolling 7 days), $10,000 per month (rolling 30 days)
Deposit Cash at participating retailers for deposits made with in-app barcode, OnePay Debit Card and OnePay Builder Card combined:
$1 transaction minimum (retailers may have higher minimums, please see specific retailers in the OnePay App for retailer-specific limits)
$999 transaction maximum (retailers may have lower maximums, please see specific retailers in the OnePay App for retailer-specific limits)
Deposit up to $3,000 per day
Withdraw Cash at Walmart with in-app barcode, if available:
$1 transaction minimum
$999 transaction maximum – up to $3,000 per day
One to One
Send up to 10 transactions per day
Receive up to 20 transactions per day
No more than $500 can be sent to a specific recipient within 24 hours of the first time you send money to that recipient
First 30 days after account opening
Send – up to $5,000 per month (rolling 30 days)
Receive – up to $5,000 per month (rolling 30 days)
Users who have received eligible direct deposits of $500 or more per month for three consecutive months
Send – up to $10,000 per month (rolling 30 days)
Receive – up to $10,000 per month (rolling 30 days)
All other OnePay customers
Send – up to $7,500 per month (rolling 30 days)
Receive – up to $7,500 per month (rolling 30 days)
Bill Pay - $10,000 transaction maximum
Global Transfer
Send up to 5 transactions per day
Send up to 20 transactions per month (rolling 30 days)
Users who opened their Account through the text to apply link sent in connection with sending a remittance transfer at Walmart:
Send up to $2,500 per day
Send up to $6,000 per month (rolling 30 days)
Users who have received eligible direct deposits of $500 or more per month for three consecutive months:
Send up to $2,000 per day
Send up to $6,000 per month (rolling 30 days)
All other OnePay customers:
Send up to $1,000 per day
Send up to $3,000 per month (rolling 30 days)
Initial deposit when Account is opened through the text to apply link that was sent in connection with starting a remittance transfer at Walmart:
$1 transaction minimum
$2,500 transaction maximum
Initial deposit when Account opening is initiated at Walmart outside the context of a Walmart Money Services transaction:
$1 transaction minimum
$2,500 transaction maximum
In addition, if you have a Limited-use Product and/or a OnePay Retail Card, it will also be subject to the limits in Appendix B.
* Additionally, your limits may be lower due to confidential fraud and security measures. Please see the OnePay App to view your current transaction limits.
Transactions at Walmart locations are also subject to local store limitations. We may require additional verification checks before a transaction is processed. Such verification checks may require additional information to be entered into the App, or may require response to SMS text messages. Transactions will not be processed until any required verification check has been completed. We may not process or honor any deposit to or withdrawal from the Account that is attempted by any method not specifically permitted above. We may also either refuse or delay any transaction request that violates the limits above. Further, we may impose additional limits on the dollar amount or number of your deposits, withdrawals, and other transactions in our sole discretion if we suspect unusual activity, including, among others, fraud, account takeover, or possible illegal activity. If you attempt to deposit or withdraw from your Account in a method not specifically permitted above or exceed a limit after we have notified you of a violation of this Agreement, we may close your Account.
Account services are not available at Bank retail locations. Should you attempt to make a deposit or withdrawal at a Bank location, you will be directed to OnePay for more information.Checks
We will not issue paper checks to you in connection with your Account.
If your employer asks for a voided check to set up a recurring direct deposit of your paycheck, you can instead provide your Spend Section account number and routing number, which you can find in the OnePay App.Mail a Check
Requesting to mail a check. If available, you can request to send a personal check through the OnePay App. You can create a check made payable to any person or business with a United States address that is verifiable by the USPS. We will deduct funds from your Spend Section when you create the check. Mailed checks will expire after 180 days if not cashed or deposited, and funds used for that check will be returned to your Account. We are not responsible for expenses, fees, or other costs you must pay to third parties that result from a failure to send or receive any check by any certain date or time.
Overdraft Availability for Mail Checks. If you are eligible for Overdraft and Overdraft is turned on for your Account, it may not be available for mail a check. Make sure to have enough funds in your Spend Section to cover any checks you create.
Canceling and Stopping Payments for Mail Checks. If the check is incomplete or contains an error, please cancel or place a stop payment on the check and initiate a new check. If you need to cancel a check or place a stop payment on an issued check, contact us as soon as possible.
Requesting a stop payment does not prevent the check from being delivered. Please let the recipient know that payment on the check has been stopped and that it will be returned if deposited. Once a stop payment has been implemented, the check will not be honored if deposited.
Forged Endorsement. If you notice a discrepancy in the endorsement or that a check was not paid to the intended recipient, please contact us. We will provide you a forged endorsement affidavit to complete. If we determine that a claim is valid, we will file a breach of warranty claim against the depository bank within a reasonable time upon validation of the affidavit. If you file repeated forged endorsement claims that we determine may not be valid, we may deny the claim(s) and not file a breach of warranty claim.[ Reserved ]
Deposit Cash and Withdraw Cash at Retailers
Deposit Cash and Withdraw Cash. If available, you may deposit or withdraw cash at participating retailers via the money transmission service provided by InComm Financial Services, Inc., and subject to additional terms set forth by InComm Financial Services and participating retailers. Certain limits may apply. See “Section 4b. Transaction Limitations”. Other participating retailers may apply a per transaction fee for adding cash at their locations and may impose additional transaction limits and terms.
Deposits: Deposits may be done via your OnePay Debit Card, your OnePay Builder Card or by generating a barcode (or other verification screen) through the OnePay App. Take your Debit Card, Builder Card or the verification screen to the register (at Walmart locations, please go to the Walmart Money Center or Customer Service Desk) along with valid identification to complete the transaction.
You can see a list of participating retailers, (including Walmart locations) where you can Deposit Cash using your OnePay Debit Card or OnePay App in your OnePay App.
Generally, funds that we receive from you through Deposit Cash transactions will be available to you when we receive the funds from the third-party service provider and process the funds for deposit to your Account. Please note that even if we make funds available to you prior to our actual receipt, those funds will not be FDIC insured until we receive and process them.
Withdrawals: Withdrawals may be done via your OnePay Debit Card or by generating a barcode (or other verification screen) through the OnePay App. Take your Debit Card or the verification screen to the register (at Walmart locations, please go to the Walmart Money Center or Customer Service Desk) along with valid identification to complete the transaction.
Overdraft Availability for Deposit Cash and Withdraw Cash. If you are eligible for Fee-Free Overdraft and Fee-Free Overdraft is turned on for your Account, it may not be available for Withdraw Cash.Over the Counter Withdrawal
An Over the Counter Withdrawal (“OTC Withdrawal”) is a teller-assisted cash disbursement at a bank or credit union that accepts Mastercard transactions.One to One
One to One. One to One is a service that allows you to send money to other OnePay customers who have an Account that has not been restricted. One to One transfers immediately debit funds from your Spend Section once the transaction is complete. One to One transactions are subject to the transaction limits above.
Funds sent to recipients who have a OnePay Account that has not been restricted, or who open a OnePay Account will generally be available immediately, but may occasionally be delayed.
You may attempt to send funds to people who do not have a OnePay Account. If you do so, the recipient will receive an SMS message informing them of the funds and inviting them to open a OnePay Account. If the recipient does not open a OnePay Account within 10 days, the funds will be returned to the sender.
One to One Liability. You are responsible for any One to One transactions you make, including if you have any typos or keystroke errors or if you identify the wrong recipient. We are not responsible for resolving any payment or other dispute you have with a recipient, including if a transfer is directed to the wrong person or a purchased item is not as described or expected. Do not send funds to people you do not trust.
If you believe your Account has been compromised or a One to One transfer was sent from your account without your permission, please contact us immediately.
If you receive a One to One transfer and we later determine, in our sole discretion, that the transfer was invalid for any reason (e.g., the transfer was not authorized by the sender), we may debit your Account for the amount of the invalid transfer.[ Reserved ]
Bill Pay
Bill Pay is a feature that allows you to use a third party vendor, Papaya Pay, to send money to pay your bills through the OnePay App. Use of this service is subject to Paypaya Pay’s terms and privacy policy, which are presented in the OnePay App. You can identify the biller by searching the biller directory, entering the biller’s information manually, or by taking a photo or uploading a photo of your bill, and Bill Pay will pre-populate the biller’s information.
When possible, the bill will be paid by an electronic transaction, and funds will generally arrive at the biller within 1-3 business days. Otherwise, the bill will be paid by a mailed check, which generally takes 5-10 business days to arrive.
Your use of Bill Pay may be subject to a fee, as set forth on the rate sheet. If you schedule a bill to be paid at a later date, your eligibility for the fee will be determined at the time the payment is sent.
You can pay a bill immediately, or schedule it to be paid on a future date. For scheduled payments and immediate payments, funds will be deducted from your Spend Section at the time the bill payment is sent. If you do not have sufficient funds in your Spend Section for both the amount of payment and any fee, your payment will not be sent. You may not use the Overdraft service in connection with Bill Pay.
You are responsible for ensuring the correct biller, biller’s address and additional information entered in the Bill Pay feature is correct. If you select the wrong recipient or enter incorrect information and the payment is sent as you requested, you will be responsible for ensuring the payment gets to the correct recipient, and you are liable if such a misdirected payment is not recovered.
You must promptly notify us upon learning of or suspecting any errors or inaccuracies in any payment instructions and cooperate with us to correct any payments made that are misdirected, unauthorized, erroneous, or duplicative. We will work with Papaya Pay to attempt to correct the error.
You acknowledge and agree that OnePay does not guarantee or have control over or liability for: (1) the products, services, or other consideration that you receive in connection with bills being paid through this feature; (2) any inaccurate or incomplete payment instructions received from you; (3) payment of any payment instruction received from you being made within the timeframe agreed to between you and your payee; (4) insufficient funds in your Spend Section; (5) any refusal by your payee to accept a payment; or (6) any error, failure, compromise or malfunction of your computer or other equipment used to access the Bill Pay feature.
You may make a stop payment request of a scheduled electronic fund transfer from your Account by notifying OnePay in writing at least three business days before the scheduled date of the payment/transfer.Bank transfer to or from a linked account via Debit OCT or Debit AFT (“Instant Transfer”)
Bank transfers referred to in the OnePay App as “Instant Transfer” allows you to move funds to or from an external account via the debit card for the external account. Funds moved via Instant Transfer are typically available within minutes after the transaction is complete.
Funds moved with Instant Transfer from a linked account into your OnePay Account are sent via Debit AFT.
Funds moved with Instant Transfer from your OnePay Account to a linked account are sent via Debit OCT. These transfers may be subject to a fee, as set forth on the rate sheet.Global Transfers
OnePay provides access to remittance services provided by MoneyGram Payment Systems, Inc. (“MoneyGram”) through the Global Transfers feature. This will allow you to send money to friends and family in certain countries around the world. Use of this service is subject to MoneyGram’s terms and privacy policy, which are presented in the OnePay App. You enter information about the recipient, decide how the funds will be delivered. The money to be sent, as well as any sender fees and/or taxes, will be debited from your Spend Section.
Delivery method options and exchange rates are determined by MoneyGram. Your use of Global Transfers may be subject to MoneyGram’s fees which will be displayed in the OnePay App after a specific delivery option is selected. Additionally, at such time, the OnePay App will also display transfer taxes and any known receiver fees, as well as any exchange rate used to convert currency. Global Transfers may additionally be subject to receiver fees and taxes, which will be collected at the time the funds are delivered.
You are responsible for ensuring the recipient’s information entered into the Global Transfers feature is correct. If you do not enter the correct information and the payment is sent as you entered it, you are liable if the misdirected payment is not received. For questions or issues regarding a transfer that has been sent, please contact MoneyGram directly.Recurring Transfers
Recurring Transfers allows you to schedule moving funds on a recurring basis. When you set up a Recurring Transfer, you select where the funds come from, where the funds go, and how often the Recurring Transfer should occur. By setting up a Recurring Transfer, you authorize us to move the funds as requested. You can cancel or amend Recurring Transfers in the OnePay App. Any cancelation or amendment must be received by us in such time as to afford us a reasonable opportunity to act (typically three (3) business days). We may terminate your Recurring Transfers at any time, for any reason, including insufficient funds.
ONEPAY DEBIT CARD MASTERCARD®
About your OnePay Debit Card
All OnePay Cash customers will receive a virtual OnePay Debit Card available in the app. You may receive a physical OnePay Debit Card, if not you may be eligible to order one in the app. Debit cards are for use in connection with the Spend Section.
The OnePay Debit Card is not a prepaid card, credit card, gift card, or gift certificate. The OnePay Debit Card is issued by the Bank under license by Mastercard International®. The OnePay Debit Card remains the property of the Bank and must be surrendered upon demand. The OnePay Debit Card cannot be redeemed for cash. The OnePay Debit Card may not be resold, transferred, or assigned. The OnePay Debit Card is not connected in any way to any other account with us. The OnePay Debit Card may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. We may refuse to process any transaction that we believe may violate the terms of this Agreement.
You may use your OnePay Debit Card to access your Spend Section for purchases wherever Mastercard® is accepted. Subject to limitations set forth in Section 4 of this Agreement and to limitations set by the ATM owner or merchant, you may use your OnePay Debit Card to initiate the following transactions:Withdraw cash from your Spend Section at an ATM
Pay for purchases out of your Spend Section
Obtain cash back from a participating merchant
Merchant Holds on Available Funds
When you use your OnePay Debit Card or OnePay Debit Card number to initiate a transaction at certain merchant locations, websites or mobile applications, such as hotels, restaurants, gas stations, and rental car companies, where the final purchase amount is unknown at the time of authorization, a hold may be placed on the available funds in your Account for an amount equal to or in excess of the final transaction amount. The funds subject to the hold will not be available to you for any other purpose until the merchant sends us the final transaction amount. Once we receive the final transaction amount, it may take up to seven days for the hold to be removed. During that period, you will not have access to the funds subject to the hold.Virtual Card Numbers
Your Spend Section comes with a virtual Debit card accessible via the OnePay App. At times, we may allow virtual cards to be enabled for your other Pockets. Note that those virtual card numbers will not be associated with a physical card.Digital Wallets
A Digital Wallet may allow you either transfer money to other users of the Digital Wallet or pay for transactions with merchants where the Digital Wallet is accepted. You may add your OnePay Debit Card into a digital wallet (“Digital Wallet”) service operated by a third party (“Wallet Provider”). For instructions on how to do so, please contact the Wallet Provider. You may not use your OnePay Debit Card in a Wallet if your OnePay Debit Card has been canceled, suspended, or closed for any reason. To complete certain transactions, a merchant may require you to present a physical OnePay Debit Card or a government-issued form of identification.
These services are not provided by us and we are neither responsible for providing any Digital Wallet service to you nor responsible for any unavailability of or failures, errors, or delays in the Digital Wallet service or its availability. We reserve the right to suspend or terminate at any time your ability to use a Digital Wallet service. Your use of the Digital Wallet may be governed by terms and conditions provided by the Wallet Provider and third party wireless companies, and/or data service providers and others. However, this Agreement, which governs your use of the OnePay Debit Card, still applies when you use a Digital Wallet. You are solely responsible for any fees charged by a Wallet Provider. Transaction history regarding Digital Wallet transactions may not reflect complete information about your transaction, as we can only provide to you the information we receive from the Wallet Provider. To remove your OnePay Debit Card from a Digital Wallet, you must contact the Wallet Provider for instructions on how to do so.
You agree to protect and keep private all information required to use the Wallet. Failure to protect this information could allow others to use your OnePay Debit Card and access personal or OnePay Debit Card information. Adding your OnePay Debit Card to the Wallet constitutes providing an access device to the operator of the Wallet, and also authorization for subsequent transactions. To revoke this authorization, you must notify us in advance and provide us the opportunity to close and reissue your OnePay Debit Card.
We reserve the right to terminate our participation in a Digital Wallet or with a Wallet Provider at any time. You are responsible for identifying and reporting to us any billing errors that occur as a result of your usage of a Digital Wallet. Any reported errors will be in accordance with this Agreement.
ANY ONEPAY DEBIT CARD AND RELATED INFORMATION, PRODUCTS, AND OTHER CONTENT FOR USE WITH OR ACCESSIBLE FROM A DIGITAL WALLET IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCES SHALL ONEPAY, ITS PROCESSORS, SUPPLIERS, OR LICENSORS (OR OUR OR THEIR RESPECTIVE SUBSIDIARIES, AFFILIATES, AGENTS, EMPLOYEES, OR DIRECTORS) BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES WHATSOEVER, THAT MAY ARISE IN CONNECTION WITH YOUR USE OR INABILITY TO USE ANY ONEPAY DEBIT CARD IN CONJUNCTION WITH A DIGITAL WALLET EVEN IF WE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, LOSSES, OR EXPENSES. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.
USE OF A ONEPAY DEBIT CARD AND RELATED INFORMATION FOR USE WITH A DIGITAL WALLET INVOLVES THE ELECTRONIC TRANSMISSION OF PERSONAL INFORMATION THROUGH THIRD PARTY CONNECTIONS. BECAUSE WE DO NOT OPERATE OR CONTROL THESE CONNECTIONS, WE CANNOT GUARANTEE THE PRIVACY OR SECURITY OF THESE DATA TRANSMISSIONS. WE ASSUME NO RESPONSIBILITY, NOR LIABILITY FOR ANY PERSONAL OR CONFIDENTIAL INFORMATION SENT TO OR FROM ONEPAY OVER THE INTERNET FROM YOUR SUPPORTED DEVICE.Foreign Transactions
Transactions made with your OnePay Debit Card in foreign currencies are posted to the relevant Section or Pocket in U.S. dollars. The exchange rate between the foreign currency and U.S. dollars is a rate selected by Mastercard®. Mastercard® will select from the range of rates available in wholesale currency markets or a rate mandated by the government that issues or controls the currency in that country on the date it processes the transaction. The processing date on which the exchange rate is applied may differ from the transaction date or the posting date. While we do not charge fees when you use your OnePay Debit Card in foreign currencies, fees may be assessed by processors in such foreign transactions.ATM Fees
OnePay may charge you a fee for using your OnePay Debit Card or OnePay Builder Card at ATMs, as set forth in Appendix A, OnePay Demand Deposit Account Rates and Fees, and ATM owners may charge you a fee as well. If there is a fee from an ATM owner, you should be told how much it is before you complete the withdrawal. If you then decide to withdraw the money, the amount of the withdrawal, plus all fees, will be deducted from the Spend Section at the time of the transaction.OnePay Debit Card Limits
We reserve the right to decline any OnePay Debit Card transaction if we suspect unusual activity, including, among others, fraud, account takeover, or possible illegal activity. We may also apply transaction limits, such as a maximum withdrawal dollar amount per day. Please see Section 4 of this Agreement for specific limitations.Personal Identification Number (“PIN”)
You may activate your OnePay Debit Card and create or change your PIN through the OnePay App. You should protect your PIN as you would your OnePay Debit Card.Refunds
You may not receive cash refunds for OnePay Debit Card transactions. If a merchant gives you a credit for merchandise returns or adjustments, the merchant may do so by processing a credit adjustment. After we process a credit adjustment we will adjust your Account accordingly. We are not responsible for the delivery, quality, safety, legality, or any other aspects of goods or services that you purchase with your OnePay Debit Card. All such disputes must be addressed and handled directly with the merchant from whom those goods or services were purchased.Debit Card Safety Tips
Do not share your OnePay Debit Card number or PIN with anyone. You should treat your OnePay Debit Card number with the same care as you would treat cash. Either memorize your OnePay Debit Card number or keep it in a safe place. Do not send your OnePay Debit Card number in an email or text message. Make sure your OnePay Debit Card number is secured with encryption when you use your OnePay Debit Card to perform transactions over the Internet or wireless networks. If you believe that anyone has gained unauthorized access to your OnePay Debit Card number, you must advise us immediately. Always protect your ATM card and PIN. Be aware of your surroundings at ATMs, particularly at night. Protect your privacy by shielding the keypad while entering your PIN and not counting your cash at the ATM, for example. If you need emergency assistance, call 911.
OVERDRAFT SERVICES
Overdrafts General Provisions
You may be eligible for one or more overdraft program(s). In addition, at times a transaction may result in your pocket or account having a negative balance. Not all programs will be available to all users at all times. Different programs may have different eligibility requirements. Additionally we may not make all programs available at all times. We pay overdrafts at our discretion. We do not guarantee we will always pay a transaction that would result in an overdraft. Even if we have paid overdraft transactions before, we are not required to pay them in the future. You agree to hold us harmless for any decision we make to not pay an overdraft.You must immediately pay the amount of any overdraft. We may report you to consumer reporting agencies, close your Account, or both if you fail to repay an overdraft. This could affect your ability to open accounts in the future. Subject to applicable law, you authorize us to use the money from any subsequent deposits to your Spend Section (including but not limited to a direct deposit of Social Security or any other state or federal benefit payment) to repay an overdraft or other negative balance. You authorize us to use any funds in your Account or any other account you have at the Bank to repay any unpaid overdraft or negative balance. You agree to pay all costs and expenses we incur in collecting any overdraft or negative balance. We may still pursue collection of the amount you owe (including litigation) after it is charged off. It’s your responsibility to avoid overdrawing your Account.
Your Responsibility for Payments of Fees, Charges, and Overdrafts
You agree to pay any charges for additional services you request that are not covered by this Agreement. We will advise you of the amounts of such charges at the time you request the additional services. You agree to be liable for any Section or Pocket deficit or shortage, whether caused by you or by another person to whom you give Section or Pocket access. You must satisfy this liability immediately and may not defer its payment. Subject to applicable law, we may deduct any deficit or shortage amount directly from a Section or Pocket balance whenever sufficient funds are available. This includes costs we incur to collect any Section or Pocket deficit, including, to the extent permitted by law, our reasonable attorneys’ fees, court costs and costs of collections. You understand that third parties may impose fees if a withdrawal or other transaction in a Pocket is declined due to insufficient funds. You agree that we do not have any liability to you for such fees.
Fee-Free Overdraft
If you become a Plus Customer, you will be automatically enrolled in our fee-free overdraft service (“Fee-Free Overdraft”). You may opt out of Fee-Free Overdraft in the OnePay App. Fee-Free Overdraft will apply in the event that a transaction in your Spend Section will result in a negative balance in that Section. We may pay or not pay (return) any transaction if your Account balance is less than the amount of that transaction. Certain features, such as mail a check may not be eligible for Fee-Free Overdraft. There is no fee for this service. If you have both Savings Backup and Fee-Free Overdraft turned on, OnePay will attempt to cover the transaction with Savings Backup before Fee-Free Overdraft. The available balance shown to you in the OnePay App may not be the same amount used to pay your transactions as some transactions may not be displayed to you when we make our determination. Under no circumstance, will we authorize a transaction that would result in a negative balance in your Spend Section exceeding $250.OnePay Advance Overdraft
OnePay offers a fee-based overdraft service, presented in the App as “Advance”. Users who opt in to the OnePay Advance overdraft will have a new OnePay Advance pocket with a zero balance and an Advance limit. The Advance limit can be seen in your OnePay App. To use this service, a user requests a transfer from the OnePay Advance pocket to their Spend section. The user may request a transfer in an amount up to their Advance Limit. The amount transferred will move from the OnePay Advance pocket to the Spend section and will be immediately available for use. The OnePay Advance pocket will be overdrafted by both the amount transferred and the applicable fee (please see Appendix A for current fees). The OnePay Advance pocket is an account for the purpose of establishing if a consumer is permitted to overdraft, and this OnePay Advance pocket will be overdrafted when the amount is transferred.
Your Advance limit is determined by us in our sole discretion based on, among other risk-based factors, the direct deposit and transactional history of your Account or, if applicable, any linked bank account. Your Advance limit may be increased or decreased at any time by us and will always represent the maximum limit you may request.
You may have the option to link an external bank account and related debit card for use with the OnePay Advance Overdraft feature. If you link an external bank account, at the time you request an Advance, you authorize OnePay to debit funds from that linked account to repay the Advance. You’ll be shown a Linked Account Settlement Date, which is the first date we may debit funds from your linked account to bring your Advance pocket back to $0. Please review the authorization carefully.
OnePay Advance Overdrafts are due immediately, and can be paid at any time in the App. We will automatically pay any outstanding OnePay Advance from any deposit into your OnePay Cash (except for deposits that were initiated in the OnePay App, and deposits that arrive before midnight PT on the day the Advance is transferred to your Spend). We will automatically make payments out of any Instapays that are sent to your OnePay Cash, regardless as to if such Instapays were initiated in the OnePay App. Advance repayments will be taken before the deposited funds are applied to Fee-Free Overdraft or any scheduled transfer (e.g., Pay Autosave). Additionally, if you have a Linked Account Settlement Date, we will attempt to pull sufficient funds from your linked bank account to bring your Advance pocket back to $0.
DEPOSITS AND FUNDS AVAILABILITY POLICY
General Deposit Policies
Subject to applicable law, we have the right to refuse any deposit. All checks deposited via the OnePay App must be payable to you. We do not accept third party checks (checks not made payable to you). If final payment is not received on any item you deposit to your Account, or if any direct deposit, ACH deposit, or electronic fund transfer to your Account is incomplete or returned to us for any reason, you agree to reimburse us for such returned funds previously made available to you.Cash Deposits Do not send cash deposits through the mail. In the event that we receive a cash deposit from you, we will attempt to return the funds to you. To the extent permitted by law, you agree that our determination of the amount of any deposit we receive from and return to you will be final. To the extent permitted by law, we are not liable for any deposits, including cash, lost in the mail, lost in transit, or not received by us.
Direct Deposits If, in connection with a direct deposit plan, we deposit any amount into your Account which should have been returned to the government of the United States or a state or local government for any reason, you authorize us to deduct the amount of our liability to the government from the Account or from any other account you have with us, without prior notice and at any time, except as prohibited by law. We may also use any other legal remedy to recover the amount of liability.
Authorization Holds for OnePay Debit Card Purchases When a merchant from whom you make a purchase with your OnePay Debit Card requests authorization for the purchase, we will place a hold on the funds, either in the amount of your purchase or another authorized amount, until the transaction settles or the hold expires. Such holds are commonly placed by gas stations, hotels, restaurants, and rental car agencies.
Mobile Check Deposit Policies
Mobile Check Deposit Feature
We may make available to you the ability to deposit a check through the OnePay App (the “Mobile Check Deposit Feature”).Mobile Check Deposit Limits
We may impose limits on the dollar amount or number of deposits you make through the Mobile Check Deposit Feature, and we may change such limits at any time at our discretion. You can view your limits within the OnePay App. Limits may change based on the length of time your Account has been open and Account activity. If you attempt to initiate a deposit in excess of these limits, we may reject your deposit. If we permit you to make a deposit in excess of these limits, that deposit will still be subject to the terms of this section, and we will not be obligated to allow such a deposit at other times.Account Holder’s Warranties
You will comply with all applicable rules, laws, and regulations. Each time you scan and submit check images for deposit through the Mobile Check Deposit Feature, you also make all the warranties set forth in and subject to the terms of the Uniform Commercial Code (“UCC”) of the state of Washington for the image as if it were an item subject to the terms of the UCC. Except where limited by law, you also make the following warranties and representations with respect to each image of an original check you transmit to us:Each image of a check transmitted to us is a true and accurate rendition of the front and back of the original check at the time that it was scanned, without any alteration, and the drawer of the check has no defense against payment of the check.
The amount, the payee, signature(s), and endorsement(s) on the original check are legible, genuine, and accurate.
You will not deposit, re-present, negotiate, seek to negotiate or otherwise endorse to a third party the original check and no person will receive a transfer, presentment, or return of, or otherwise be charged for, the item (either the original item, or a paper or electronic representation of the original item) such that the person will be asked to make a payment based on an item it has already paid.
You will only transmit eligible checks and items that you are entitled to enforce.
All checks and items will include all signatures required for their negotiation.
You will use the Mobile Check Deposit Feature only for your own deposits and will not allow the use of the Mobile Check Deposit Feature for the benefit of any third party.
Other than the digital image of an original check that you remotely deposit, there are no other duplicate images of the original check.
You have possession of each original check deposited, and no party will submit the original check for payment.
You have ensured that each original check was authorized by the drawer in the amount stated on the original check and to the payee stated on the original check.
You are authorized to enforce each item transmitted or are authorized to obtain payment of each item on behalf of a person entitled to enforce such transmitted item.
The information you provided for your Account remains true and accurate; and in the event any such information changes, you will immediately notify us of the change.
You have not failed to communicate any material information to us.
Receipt of Mobile Check
Unless otherwise required by law, we are not responsible for check images we do not receive or for checks that are dropped during transmission. A check image will be deemed received by us only when we provide an online confirmation receipt to you that we have received your check image. When we confirm receipt of your check image, the image will still be subject to review before it is submitted for collection and may still be rejected for any reason at our sole discretion. A confirmation is not a representation, warranty, or other indication that the check image will be presented for collection or will be honored by any collecting or paying bank. By using the Mobile Check Deposit Feature, you accept the risk that an item may be intercepted or misdirected during transmission. We bear no liability to you or others for any such intercepted or misdirected items or information disclosed through such errors.Endorsement & Retention of Original Check
Before you submit a check for deposit through the Mobile Check Deposit Feature, endorse your check with the statement “For Mobile Deposit to One Finance, Inc.” Once your check image has been credited to your Account, you must mark the original check as "VOID" and retain the check for 60 days. You may not present the original check or any image or substitute check created from the original check for payment at any other financial institution. If the bank of your check has a checkbox labeled “CHECK HERE IF MOBILE DEPOSIT”, then you must check this checkbox.
If you deposit an item that is made payable to and/or endorsed by a person who is not you, the Account owner, we may refuse the item for deposit. We may also require verification of any endorsement through endorsement guarantee or personal identification. Any endorsement(s) on a check or other item you give us for deposit to your Account must appear only in the area on the reverse side that is reserved for your use and may not appear within or extend into any area that is reserved for financial institution use. Otherwise, the endorsement may interfere with our processing and collection of the item. We may refuse items that do not follow these endorsement requirements, or we may in our discretion accept a nonconforming endorsement; however, you agree to hold us harmless for any losses we incur as a result of such acceptance.Mobile Deposit Maintenance
We may perform maintenance to the Mobile Check Deposit Feature from time-to-time. Such maintenance may result in interrupted service, delays, or errors in the Mobile Check Deposit Feature. To the extent permitted by law we shall have no liability for any such interrupted service, delays, or errors. We will attempt to provide prior notice of scheduled maintenance, but we do not guarantee that such notice will be provided.Mobile Deposit Errors
You agree to notify us promptly of any suspected errors regarding items deposited, and in no event later than 30 days after the applicable account statement is sent or made available to you. Unless you notify us within 30 days, such statement regarding all mobile check deposits made shall be deemed correct, and you are prohibited from bringing a claim against us for such alleged error.Check Legends, Restrictions, or Notations
We have no duty to honor and may disregard any information on a check other than the signature of the drawer, the identification of the payor bank and payee, the amount of the check, and any MICR-encoded (Magnetic Ink Character Recognition) information. Specifically, we have no duty to visually inspect signatures. If we do pay or accept checks or other items bearing restrictions or notations (such as “Void after 6 months,” “Void over $50.00,” “Payment in full,” and the like), you agree that such restrictions or notations apply only between you and the payee or maker of the check. The notation will have no effect on us, and you agree to accept responsibility for payment of the item and we are not liable to you for any claims, costs, losses, or damages that result from the placement of these restrictions or other notations on checks or other items, or from our having disregarding them.Substitute Checks
You agree that you will not deposit "substitute checks" as defined by federal law or Image Replacement Documents (“IRD”) that purport to be substitute checks and have not been previously endorsed by a bank. If you deposit such an item, you give us the same warranties and indemnities that OnePay and the Bank, as a reconverting bank, would give under applicable law or regulation and you agree to reimburse us for claims, losses, costs, and damages we may incur. If you provide us with an electronic representation of a substitute check for deposit into your Account instead of an original check, you agree to reimburse us for all claims, losses, costs, and damages we incur because the substitute check does not meet applicable substitute check standards or causes duplicate payments.Prohibited Checks
You may not deposit the following types of items:Checks payable to any person or entity other than you;
Checks that are drawn off a different account you own, also known as "self-checks";
Checks containing alterations, illegible items, fraudulent checks, or checks that you have reason to believe were fraudulent;
Checks that have been previously deposited at another institution via physical item, image or electronic funds transfer;
Checks from financial institutions located outside of the United States;
Checks that are not payable in U.S. dollars;
Checks that are stale-dated (more than six (6) months old);
Checks that are postdated, or payable on a date in the future;
Substitute Checks (a digital reproduction of the front and back of an original check);
Remotely created checks (a check created by a merchant with a buyer’s checking account number on it, but without the buyer’s original signature);
Travelers checks and savings bonds;
Non-negotiable instruments, such as promissory notes;
Counter checks (checks from a teller window);
Money Orders;
Incomplete checks;
Double-endorsed checks (checks with more than one endorsement);
Temporary checks;
Starter checks;
Screenshots or screen grabs of check images;
Any items made out to “CASH”;
Other items that we determine, in our sole discretion from time to time, not to accept.
Indemnification
In addition to the other indemnification provisions set forth in this Agreement and subject to applicable law, you agree to indemnify, defend, and hold us harmless from and against any and all claims, demands, damages, liabilities, expenses (including reasonable attorneys' fees and court costs), or other loss that arises from or relates to your use of the Mobile Check Deposit Feature or your breach of the representations, warranties, or covenants set forth in this Agreement, including, without limitation, your attempt to duplicate the presentation of a check image via presentation of the original check or an image or substitute check derived from the original check and any liability that we may incur for processing an image or substitute check rather than the original paper check.
Funds Availability
Delayed Availability
We may delay the availability of funds from your check deposits and certain other types of deposits. If you make a deposit before 2:00 pm PT on a Business Day, we will consider that day to be the day of your deposit. However, if you make a deposit on or after 2:00 pm PT on a Business Day or on any day other than a Business Day, we will consider the deposit as made on the next Business Day (each such date the “Deposit Date”).Same Day Availability
Funds from wire transfers or other electronic payments will be made available on the Business Day received, or on the effective date of the transfer or payment, if later than the Business Day received.Availability of Mobile Check Deposit Funds
Once a check is deposited, the pending check may take up to (1) Business Day to appear in the OnePay App. Deposited checks will be reviewed. Once the check is approved, funds from a mobile check deposit are generally made available on the fifth (5th) Business Day after approval, if not sooner. We may hold the funds for up to nine (9) Business Days from the Approval Date. In some instances, funds may be available sooner than nine Business Days based on such factors as credit worthiness, the length and extent of your relationship with us, transaction and experience history, and such other factors as we, in our sole discretion, deem relevant.
Check Availability Example:Day Submitted (photo taken in app)
For a deposit after 2:00 PM PT or on a day other than a Business Day, we will consider that the deposit was made on the next Business Day.
Monday 4/5 before 2pm PT
Monday 4/5 after 2pm PT
Deposit Date
Monday 4/5
Tuesday 4/6
Approved Date (if not ineligible for deposit)
Monday 4/5
Tuesday 4/6
Pending
It may take up to one (1) Business Day after being approved to appear as a pending transaction.
Tuesday 4/6
Wednesday 4/7
Funds Availability - 4 Business Day hold
Funds from a check deposit are generally made available on the 5th Business Day after approval, if not sooner.
Monday 4/12
Tuesday 4/13
Funds Availability - 9 Business Day hold
Monday 4/19
Tuesday 4/20
POSTING ORDER
We post non-ACH transactions when and in the order we receive them. With regard to ACH transactions, which can be credits or debits, you have the ability to initiate ACH transactions both through the OnePay App (“OnePay-initiated ACH”) and outside of the OnePay App (“OnePay-received ACH”). We post OnePay-initiated ACH transactions as follows: debits post in real-time, and credits generally post by the end of the third business day. We post OnePay-received ACH transactions on a rolling basis as follows: in each batch, credits post first, by high to low dollar amount, and then debits post, by high to low dollar amount, unless otherwise specified by an effective date.ACCOUNT OWNERSHIP; SECTION AND POCKET SHARING; OTHER RESTRICTIONS
Your Account is owned by you as a single individual. We may permit you to share a Section or Pocket with another person (such person an “Authorized User”). In such circumstances, such other person is merely authorized to withdraw or deposit funds on behalf of you, the Account owner. The Authorized User is not an owner of the Account and your Account with a shared Section or Pocket is not a joint account. Only consumers with their own Accounts may be Authorized Users of other Accounts. You must keep your own Account open in order to maintain access for an Authorized User to a Pocket of your Account or to be an Authorized User of another person’s Section or Pocket of their Account.
We will not title the Account in any manner other than in the name of a single individual. For example, we will not title any Account as a multiple-party account owned jointly, as owned by an organized entity, as “Payable on Death,” or “In Trust For.” Further, Pockets merely represent different positions within an Account and may have different features (including the ability to accrue different interest rates). However, Sections and Pockets are not separate from the Account and cannot be titled differently from the Account.
By adding an Authorized User to a Section or Pocket, you authorize that person to deposit and withdraw money, and otherwise transact, in that Section or Pocket on your behalf. You acknowledge and agree that any such Authorized User who has access to a shared Section or Pocket you create may withdraw or use all the funds in such Section or Pocket without additional authorization from you. Subject to applicable law, you further agree that we may be unable to recover the money or cancel external transfers made by such Authorized User. Further, you agree that any transactions authorized by an Authorized User shall be considered as if authorized by you. In addition, you agree to share all information relating to a Section or Pocket for which you have added an Authorized User to such Authorized User, including all transaction history and other information associated with all other Authorized Users to whom you have provided access to such Section or Pocket whether or not any such Authorized User continues to have access to the Section or Pocket. Information you agree to share includes information about the shared Pocket from the time you created it. You may remove an Authorized User’s access to a shared Section or Pocket, and the corresponding authorization to transact in such Section or Pocket through the OnePay App. You may close any shared Section or Pocket you create without obtaining the consent of any Authorized User to whom you have provided access to such Section or Pocket. As the owner of the Account, you are the owner of all the funds in such shared Section or Pocket.
If you become an Authorized User of a shared Section or Pocket created by another OnePay Account-owner, you acknowledge and agree that any money you deposit into such a shared Section or Pocket may be withdrawn or used by the owner of the Account or any other Authorized User of such Section or Pocket who at that time or at any time in the future has access to such Section or Pocket, without any authorization from you. Your access to a shared Section or Pocket as an Authorized User may be terminated at any time by the owner of the Account and you do not have the legal right to the funds in such shared Section or Pocket. You further acknowledge and agree to share all information relating to your transactions in such Section or Pocket with any person who at that time or at any time in the future has access to such Section or Pocket. You agree to share such information with current and future Authorized Users of such Section or Pocket, even after you no longer have access.POWER OF ATTORNEY & INCOMPETENCE OR DEATH
Power of Attorney
You may give another person (called an “attorney in fact”) authority to withdraw funds from and/or take other actions with respect to your Account pursuant to a power of attorney acceptable to us. To appoint an attorney in fact for your Account, you or your attorney in fact must contact us directly. Unless prohibited by applicable law, we may refuse to honor a power of attorney or allow the appointment of an attorney in fact for your Account for any reason. An attorney in fact may not open an Account on your behalf. Once we accept your power of attorney, we may allow your attorney in fact to access and otherwise transact through your Account unless or until we receive and have had a reasonable opportunity to act on written notice that you have died or that the power of attorney has been revoked. We have no duty to monitor or ensure that the acts of your attorney in fact are for your use or benefit or are otherwise permissible under applicable law. We will not be liable if your attorney in fact exceeds his or her powers or does not comply with your instructions or applicable law. You agree to hold us harmless from and against any actions we take based upon the instructions of your attorney in fact or that your attorney in fact takes regarding your Account, unless or until we receive and have had a reasonable opportunity to act on written notice that you have died or that the power of attorney has been revoked.Incompetence or Death
You agree that your appointed party or individual, or your designee, will notify us promptly if you die or become legally incapacitated. We will continue to accept deposits and process transaction instructions into and from your Account until we are (1) notified of your death or adjudication of incompetency, and (2) have a reasonable opportunity to act. You agree that, even if we have knowledge of your death, we may pay or process transactions to or from your Account on or before the date of death for up to ten (10) days after that date unless ordered to stop payment by someone claiming interest in your Account. We may require additional documentation to confirm any claims on your Account. If certain payments originating from government entities are deposited into your Account after your death, we may be required to return those payments to the originator upon notice.
ACCOUNT AND TRANSACTION DOCUMENTATION
Monthly Statements
You will receive a monthly statement for your Account. You must review your monthly statement promptly. If you discover (or reasonably should have discovered) any errors or unauthorized or missing transactions, you must promptly notify us. Please see Section 12 of this Agreement, which governs errors regarding Electronic Fund Transfers (“EFT”).Check Copies
We do not return canceled checks to you. You can review and obtain copies of your recent checks through the OnePay App. We may charge you a fee for check copies. When a copy is unavailable or of poor quality, we are not liable to you for any claim, cost, loss, or damage of any kind. To obtain a check copy, you must provide your account number, plus at least one of the following:check number,
exact amount of the check, or
the date the check was paid.
Some checks that you write may be converted to electronic debits. In this case the check is not sent to us for processing, so we do not have a copy. These electronic debits are listed on your Account statement.Receipts
You will have a record in the OnePay App of each deposit you make. You also will usually receive or have the option to receive a receipt at the time you make a transaction at an ATM or merchant location.
ELECTRONIC FUND TRANSFER AGREEMENT AND DISCLOSURE
This EFT Agreement and Disclosure is made in accordance with federal law regulating electronic funds transfer services. The Electronic Fund Transfer Act and Regulation E apply to any account established primarily for personal, family, or household purposes, and require financial institutions to provide certain information to customers. EFTs are electronically initiated transfers of money involving an account at a financial institution. The following disclosures set forth your and our rights and responsibilities concerning EFTs.Electronic Fund Transfers
An EFT is any transfer of funds, other than a transaction originated by check, draft or similar paper instrument, that is initiated through an electronic terminal, telephone, computer or magnetic tape to instruct us to debit or credit an account. EFTs include such electronic transactions as direct deposits or withdrawals of funds, automated teller machine transfers, transfers initiated by telephone, transfers initiated through the OnePay App, and OnePay Debit Card transactions. Preauthorized EFT is an EFT that you have authorized in advance to recur at substantially regular intervals, for example, direct deposits into or withdrawals of funds out of your Account.Stopping Payment of Preauthorized Electronic Fund Transfers
If you have told us in advance to make regular payments out of your Account by preauthorized electronic fund transfer, you can stop any of these payments by calling us at 855-830-6200 or writing us at One Finance Inc., P.O. Box 513717, Los Angeles, CA 90051 in time for us to receive your request three (3) Business Days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. If you order us to stop one of these payments three (3) Business Days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages. Your stop payment order will be effective until you cancel it. However, if we require written confirmation and do not receive it, we may remove the stop payment order after 14 days. You must provide the exact amount of the payment you have stopped, as well as other identifying information as OnePay requests. OnePay may charge you a fee for each stop payment order you place. To the extent that the OnePay App provides functionality to stop payment electronically, such stop payment submission shall constitute a written request.
If these regular payments may vary in amount, we will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)Our Liability for Failure to Complete Transfers
If we do not complete an EFT to or from your Account on time or in the correct amount according to our Agreement with you, we will be liable for your losses or damages, subject to the following exceptions:Through no fault of ours, you do not have enough money in the Section or Pocket designated for the transfer, or available overdraft, to make the transfer;
The ATM where you are making the transfer does not have enough cash;
The ATM or system was not working properly and you knew about the breakdown when you started the transfer;
Circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken;
For preauthorized electronic fund transfers, third party data was not timely received or was incomplete or erroneous or a transfer recipient has died;
A Section or Pocket is inactive, dormant, or frozen.
Your Access Device (as defined in "Liability for Unauthorized Transfers" below) is lost or stolen or we suspect that the transfer is unauthorized;
Other exceptions stated in our agreements with you are relevant.
In Case of Errors or Questions about Electronic Fund Transfers
Call: 855-830-6200 or write: One Finance Inc., P.O. Box 513717, Los Angeles, CA 90051-3717 as soon as you can if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. You may only assert an error by contacting us at the phone number or address set forth above.
When contacting us:Tell us your name and account number (if any).
Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question regarding an EFT in writing within 10 Business Days. We will generally determine whether an error occurred within 10 Business Days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 Days to investigate your complaint or question. If we decide to do this, we will provisionally credit the relevant Pocket within 10 Business Days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days, we may not credit the Pocket.
For errors involving new Accounts, point-of-sale, or transactions initiated outside of the United States, we may take up to 90 days to investigate your complaint or question. For new Accounts, we may take up to 20 Business Days to credit you for the amount you think is in error. A new Account is an Account that was first funded within 30 days prior to the error.
We will tell you the results within three (3) Business Days after completing our investigation. If we determine that the disputed transaction was appropriately authorized we will deduct any provisional credit to the relevant Pocket and we will send you a written explanation. You may ask for copies of the supporting documents that we used in our investigation.
If you have arranged to have preauthorized transfers made to your account at least once every 60 days from the same person or company, you can call us at 855-830-6200 to find out whether or not the transfer has been made.Liability for Unauthorized Transfers
Tell us AT ONCE if you believe your Account login credentials, PIN, debit card, or access code (each, an "Access Device") has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit, if any). If you tell us within two (2) Business Days after you learn of the loss or theft of your Access Device, you can lose no more than $50 if someone used your Access Device without your permission.
If you do NOT tell us within two (2) Business Days after you learn of the loss or theft of your Access Device, and we can prove we could have stopped someone from using your Access Device without your permission if you had told us, you could lose as much as $500.
If your statement shows transfers that you did not make, including those made by an Access Device or other means, tell us at once. If you do not tell us within 60 days after the statement was made available to you in the OnePay App, and we determine that we could have stopped someone from making those transfers if you had told us sooner, you may not get back any money you lost after the 60 days. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
Contact Us In the Event of Unauthorized Transfers: If you believe your Access Device has been lost or stolen, contact us pursuant to Section 2A. You should also contact us if you believe a transfer has been made without your permission.
SPECIAL PROVISIONS FOR ONEPAY DEBIT CARD TRANSACTIONS (MASTERCARD® ZERO LIABILITY PROTECTION)
Notwithstanding the foregoing, you are not liable for any unauthorized OnePay Debit Card transactions, including transactions made at merchants, over the telephone, or on the internet, if you have used reasonable care in protecting your card from loss or theft and you promptly report the loss or theft to us by contacting us at 855-830-6200.PROMOTIONS
From time-to-time, we may offer different promotions or special offers to you. These promotions may have additional restrictions, qualifications, and requirements and will be available for a limited time or to a limited number of customers. Not all customers may be eligible for all promotions. We reserve the right to cancel a promotion or your ability to participate in a promotion at any time and for any reason. If we suspect fraud in connection with your participation in a promotion, we may not provide you the benefit of a promotion or we may close your Account. Please contact us if you have questions about your eligibility to participate in a promotion. Terms and conditions of promotions are available in the OnePay App.DISCLOSURE OF ACCOUNT INFORMATION TO THIRD PARTIES
We will disclose information to third parties about your Account or the transfers you make:Where it is necessary for completing transactions including transfers, or
In order to verify the existence and condition of your Account for a third party, such as a credit bureau or merchant, or
In order to comply with applicable law, government agency requirements or court orders,
If you give us your permission, or
As permitted in the OnePay Terms of Service, the OnePay Privacy Policy, or the Bank’s Privacy Policy.
CONSUMER REPORTS
You authorize us to obtain information about you from third parties, including consumer reporting agencies, in connection with the opening and servicing of your Account, including the collection of any deficit Section or Pocket balance and any other amounts you may owe us. If you ask, you will be told whether any consumer report was requested and the name and address of the consumer reporting agency that provided the report. We may report information about your Account to consumer reporting agencies. Missed payments to correct deficit Section or Pocket balances or other defaults on your account may be reflected in your consumer reports.ACCOUNT CLOSURE; INACTIVE ACCOUNTS
We may freeze or close your Account, or one or more of your Sections or Pockets, at any time for any reason (including because of a default under any Agreement you have with us for any type of account, or if you withdraw your consent to receive any required notices from us electronically), and without prior notice. We may consider your Account to be “inactive” after a period of no activity initiated by you for 365 days. If your account is “inactive” for 365 days, we may consider it to be “dormant”, at which time it may be closed. We may tender to you the balance in any closed Sections or Pocket, less any amounts owed to us, by sending funds to your linked external account or mailing a check to your most recent address reflected in our records. However, if we close your Account for inactivity, state escheat laws may, depending on the length of the inactivity, require us to transfer your balance to a state agency. If this occurs, you may be able to file a claim with that agency to recover the funds.
You may close your Account at any time by contacting us. If you tell us you want to close your Account, we will give you the opportunity to withdraw the balance less any fees, claims, setoffs or other amounts. After the time at which we restrict your Account to prepare for closing, we will not pay any additional interest on the Account, including any accrued interest that has not yet been credited.
At the time we close your Account, we will hold back enough money to cover any payments you approved before your Account was closed. You will also still owe us any money that you owed us while your Account was open. After we close your Account, we have no obligation to accept deposits or process transaction instructions. We have the right to advise consumer reporting agencies and other third-party reporting agencies of accounts closed for misuse.
Remember that any recurring payments or withdrawals from your Account need to be canceled, such as bill payments, before your request to close your Account. Otherwise, they may be returned unpaid.
We are not required to close your Account at your request if you have one or more pending transactions, one or more Section or Pockets has a deficit or shortage, or your Account is subject to legal process (such as a garnishment, attachment, execution, levy or similar order). In those cases, we will restrict your Account against all future withdrawals other than under legal process until pending transactions are paid or returned, your balance is no longer negative, and any legal restriction has been released.ELECTRONIC, TELEPHONE, AND TEXT COMMUNICATIONS AND CONSENT
We may use automated telephone dialing, pre-recorded messages, push notifications, text messaging systems, and email to provide messages to you about important information regarding this Agreement or your relationship with us.Authorization to contact you by phone.
By providing us with a telephone number, you expressly authorize us and our affiliates, agents, and independent contractors, to deliver or cause to be delivered telephone calls or text messages using an automatic telephone dialing system or artificial or prerecorded voice, including calls or texts made for advertising purposes or that constitute telemarketing, to the telephone number you provide us. Message, data, and call rates may apply. To opt out of marketing-related text messages at any time, reply STOP or contact us to stop receiving marketing-related phone calls. Receiving these calls or texts is not required as a condition to maintain your Account. You must, however, be able to accept non-marketing communications from us. The telephone messages may be played by a machine automatically when the telephone is answered, whether answered by you or someone else. These messages may also be recorded by your voicemail. You give us your permission to call or send a text message to any telephone number you have given us or you give to us in the future, or that you have given or give in the future in connection with your Account, and to play pre-recorded messages or send text messages with information about the your Account over the telephone. You
also give us permission to communicate such information to you by push notification or email. You agree that we will not be liable to you for any fees, inconvenience, annoyance, or loss of privacy in connection with such calls, texts, push
notifications, or emails. You understand that anyone with access to your telephone or email account may listen to or read the messages, notwithstanding our efforts to communicate only with you.Consent to Conduct Business Electronically
Because we operate online and conduct business solely through the OnePay App, you must consent to receive all disclosures, notices, documents, agreements, and information associated with your Account ("Communications") electronically in order to transact business with us. This section informs you of your rights when receiving electronic Communications from the Bank or OnePay regarding your Account.Electronic Communications
You agree that OnePay, the Bank, their affiliates, agents, and representatives may provide all Communications to you electronically, including in the OnePay App, or by email. You may still request a paper copy of any Communication by following the procedure outlined below.Requesting a Paper Copy
We will not send you a paper version of any Communication; however, we reserve the right, but assume no obligation, to provide a paper (instead of electronic) copy of any Communication that you have authorized us to provide electronically. You can obtain a paper copy of an electronic Communication by printing it yourself or by requesting that we mail you a paper copy. To request a paper copy, contact us at 855-830-6200.Withdrawing Consent
You may withdraw your consent to receive future Communications electronically by contacting us at 855-830-6200. Your withdrawal of consent will be effective only after we have had a reasonable period to process your request. While you have the right to withdraw your consent, we reserve the right to close your Account. If you withdraw your consent, the legal validity and enforceability of prior Communications delivered in electronic form will not be affected.Hardware and Software Requirements
To electronically receive, access, and retain the Communications, you must have:a computer, tablet, or mobile phone with internet access;
a widely-used, recent-generation web browser with cookies enabled (for example, Chrome, Internet Explorer, Safari or Firefox);
software that permits you to read PDFs (for example, Adobe Reader);
a valid email address that you have provided to us in connection with your Account; and
a printer, hard drive or other storage device that allows you to store the Communications.
You represent that you have the hardware, software, and email capacities described above, and your ability to access and agree to this Agreement demonstrates that you have the necessary hardware and software to receive Communications.
GENERAL ACCOUNT TERMS
Setoff
You acknowledge and grant us the right to use any of the funds in your Account to cover any money you owe to us (referred to as a “right of setoff”), including for, among others, an overdraft. We may (without prior notice and when permitted by law) set off the funds in your Account against any due and payable debt you owe us now or in the future. If the debt arises from a note, “any due and payable debt” includes the total amount to which we are entitled to demand payment under the terms of the note at the time we set off, including any balance we properly accelerate under the note.
If we set off a debt you owe us against a Section or Pocket and we refuse to pay any subsequent transaction in a Section or Pocket, we will not be liable for a refusal to pay any such transaction(s) in connection with the setoff. You agree to hold us harmless from any claim arising as a result of our exercise of our right of setoff. This right of setoff does not apply if the debt is created by a consumer credit transaction under a credit card plan, as expressly permitted under the Secured Deposit Account Addendum in Appendix C.Amendments
We may at any time change or delete any term of this Agreement or add any new terms to the Agreement. When required by law, we will give you notice before the effective date of any such change, deletion, or addition that is adverse to you in writing or by any other method permitted by law. If you are unwilling to agree to such amendments, you have the right to close your Account prior to the changes taking effect. Your continued use of the Account or OnePay Debit Card after the effective date of the change constitutes your agreement to the amended Agreement. You can also access the most recent version of this Agreement in the OnePay App.Legal Proceedings
You understand that we may from time to time receive "Legal Process" in connection with your Account. Legal Process includes writs of attachment, execution or garnishment, tax withholding orders, levies, restraining orders, subpoenas, warrants, injunctions, requests for information from government agencies, search warrants, forfeiture orders, or similar documents or proceedings. You agree that we are not required to contest any Legal Process. We may in our discretion notify you of our receipt of Legal Process, but are not required to do so unless applicable law provides otherwise. We will not notify you of any Legal Process received if we believe the law prohibits us from doing so. In response to Legal Process we may hold or turn over Account funds or other property to a court, creditor, government agency or person named in the Legal Process as required by law. Funds reserved in Lockbox / pledged as collateral for the Builder Card are subject to the Bank’s security interest under Appendix C, and legal process attaches only to your interest in funds, subject to that security interest.Governing Law; Choice of Forum
This Agreement and your Account are governed by the laws of the United States and to the extent that state law applies, the law of the state of Washington, without regard to conflicts of laws principles. To the extent that any dispute arising under this Agreement or relating in any way to your Account is not arbitrated, you consent to the exclusive jurisdiction of, and agree that such dispute may be resolved by, courts located in Snohomish County, Washington or the U.S. District Court for the Western District of Washington.Assignment
To the extent permitted by applicable law, we may assign this Agreement without obtaining your consent. You may not assign or transfer your OnePay Debit Card, your Account, or this Agreement without our prior written consent.Severability
If any provision of this Agreement is found to be invalid or unenforceable, all remaining provisions will continue in full force and effect.Non-Waiver
The fact that we may decide not to enforce, or may delay enforcing, our rights under this Agreement on one or more occasions does not mean that we waive our right to enforce them on any later occasion.Interpretation
The headings in this Agreement are for convenience or reference only and do not govern the interpretation of the Agreement's provisions. Unless it would be inconsistent to do so, words and phrases used in this Agreement shall be construed so the singular includes the plural and the plural includes the singular.Notice and Cure
Prior to initiating a lawsuit or arbitration regarding a legal dispute or claim relating in any way to this Agreement or the Account (as more fully defined in the Arbitration and Class Action Waiver provision, a “Dispute”), the party asserting the claim (the “Claimant”) shall give the other party (the “Defending Party”) written notice of the claim (a “Notice of Dispute”).
Any Notice of Dispute to you shall be sent by mail or email to the address for you maintained in our records. Any Notice of Dispute to us shall be sent by mail to One Finance, Inc., Attn: Notice of Dispute, P.O. Box 513717, Los Angeles, CA 90051-3717 (or such other address as we subsequently provide you). Any Notice of Dispute must include: (i) your Account number; and (ii) the Claimant’s name, mailing and email address, and phone number; and (iii) a description of the nature and basis of the Dispute and the specific relief sought. The Notice of Dispute must be personally signed by you if you are the Claimant or by our representative if we are the Claimant. To safeguard your account, if you are represented by an attorney, your Notice of Dispute must also include a signed statement authorizing us to discuss your account and share your confidential account information with your attorney.
Whoever sends the Notice of Dispute must give the other party 60 days after receipt of a fully complete Notice of Dispute to investigate the claim. During that period, either you or we may request an individualized discussion (by phone call or videoconference) regarding settlement (“Informal Settlement Conference”). You and we must work together in good faith to select a mutually agreeable time for the Informal Settlement Conference (which can be after the 60-day period). You and a representative from OnePay must personally participate, unless otherwise agreed in writing. Your and our lawyers (if any) also can participate.
Any applicable statute of limitations or contractual limitations period will be tolled for the claims and request relief in the Notice of Dispute during the “Informal Resolution Period,” which is the period between the date a complete Notice of Dispute is received and the later of (i) 60 days later or (ii) the date the Informal Settlement Conference is completed, if timely requested.
A lawsuit or arbitration asserting a Dispute cannot be commenced until after the Informal Resolution Period has ended for that Claim. Section 22(D) has additional requirements for commencing certain coordinated arbitrations. The requirements of this Section are essential so that you and we have a meaningful opportunity to resolve disputes informally. If any aspect of these requirements has not been met, a court can enjoin the filing or prosecution of an arbitration or lawsuit. In addition, unless prohibited by applicable law, the arbitration provider may not accept or administer the arbitration, nor assess fees for such an arbitration.Entire Agreement
This Agreement as well as the documents incorporated by reference herein constitute the entire and sole agreement between you and us with respect to the Account and supersedes all prior understandings, arrangements, or agreements, whether written or oral, regarding the Account, provided however that to the extent a customer obtains other products or services offered by us, such as a previously obtained a Credit Line, those products or services may have additional agreements that govern the terms of such product.
INDEMNIFICATION AND LIMITATION OF LIABILITY
Indemnification
Subject to applicable law and at our request, you agree to defend, indemnify, and hold harmless us and our parents, subsidiaries, and other affiliated companies, and our and their employees, contractors, officers, and directors against any and all claims, suits, damages, costs, lawsuits, fines, penalties, liabilities, and expenses (including, without limitation, reasonable attorneys’ fees and court costs) that arise from your violation of this Agreement, applicable law, or any third-party rights or your fraud or willful misconduct. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate in asserting any available defenses.Limitation of Liability
Except as otherwise expressly provided in this Agreement or as otherwise required by applicable law, we, our affiliates, and the parties with whom we contract in order to offer the OnePay Debit Card, the Account, and related services are neither responsible nor liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating in any way to the OnePay Debit Card, the Account, any products or services purchased using an Account, or this Agreement (as well as any related or prior agreement that you may have had with us).
JURY TRIAL WAIVER
WAIVER OF RIGHT TO TRIAL BY JURY - WE (INCLUDING THE BANK AND ONEPAY) AND YOU ACKNOWLEDGE THAT THE RIGHT TO TRIAL BY JURY IS A CONSTITUTIONAL RIGHT BUT MAY BE WAIVED IN CERTAIN CIRCUMSTANCES. TO THE EXTENT PERMITTED BY LAW, YOU AND US (INCLUDING THE BANK AND ONEPAY) KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO TRIAL BY JURY IN THE EVENT OF LITIGATION ARISING OUT OF OR RELATED TO THIS AGREEMENT OR YOUR RELATIONSHIP WITH ONEPAY OR THE BANK. THIS JURY TRIAL WAIVER SHALL NOT AFFECT OR BE INTERPRETED AS MODIFYING IN ANY FASHION THE ARBITRATION AND CLASS ACTION WAIVER PROVISION SET FORTH IN THE NEXT SECTION, IF APPLICABLE, WHICH CONTAINS ITS OWN SEPARATE JURY TRIAL WAIVER.ARBITRATION PROVISION AND CLASS ACTION WAIVER
Arbitration Provision
THIS ARBITRATION PROVISION AFFECTS YOUR RIGHTS. PLEASE READ IT CAREFULLY BEFORE AGREEING TO THIS AGREEMENT. EXCEPT AS OTHERWISE NOTED, CAPITALIZED TERMS HAVE THE MEANING SPECIFIED IN THIS AGREEMENT.
Except as otherwise explicitly provided in this Arbitration Provision, OnePay, the Bank, and any other bank or financial institution with which OnePay partners, together with their parent companies, wholly or majority-owned subsidiaries, affiliates, commonly-owned companies, successors, assigns and any of these entities’ employees, officers, directors and agents and their successors, assigns, affiliates and service providers (collectively, the “Transaction Parties”) and you can elect to resolve any past, present or future dispute or claim (“Dispute”) arising from or relating in any way to your Account or this Agreement or the relationships between you and OnePay and/or Transaction Parties resulting therefrom, by binding arbitration under the Consumer Arbitration Rules (the “Consumer Rules”) of the American Arbitration Association (“AAA”), rather than in court. (Solely for purposes of this Arbitration Provision, the term Transaction Parties also includes any third party providing any goods and/or services in connection with your Account on behalf of a Transaction Party, if that third party is named as a defendant along with a Transaction Party in a single proceeding.)
Except as otherwise explicitly provided in this Arbitration Provision, “Dispute” broadly includes, without limitation: any claims based in contract, statute, ordinance, tort, fraud, consumer rights, misrepresentation, equity or any other legal theory; initial claims, counterclaims, cross-claims and third-party claims; federal, state and local claims; and claims which arose before the date of your application for an Account, including, but not limited to, any dispute or claim arising before the date you opened an Account or accepted this Agreement.
The Federal Arbitration Act (“FAA”) and federal arbitration law apply to this Arbitration Provision. There is no judge or jury in arbitration and court review of an arbitration award is limited, but an arbitrator can award an individual the same damages and relief as a court in an individual case and must apply and follow applicable substantive law, consistent with the FAA, and the terms of this Agreement, the OnePay Terms of Service and any agreement governing a product or service provided by OnePay. The arbitrator shall apply applicable statutes of limitations and honor privilege rules. As in court, the arbitrator can impose sanctions on any represented party or counsel permitted under AAA Rules, Federal Rule of Civil Procedure 11(b), or other applicable federal or state law. Any judgment on the award rendered by the arbitrator will be final and may be entered in any court of competent jurisdiction. No arbitration award involving the parties will have any preclusive effect as to issues or claims in any dispute involving anyone who is not a party to the arbitration, nor will an arbitration award in prior disputes involving other parties have preclusive effect in an arbitration between the parties to this Arbitration Provision.
YOU UNDERSTAND THAT ABSENT YOUR CONSENT TO ARBITRATION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A TRIAL BY JURY.
Either you or a Transaction Party can initiate arbitration. Regardless of who elected arbitration or how arbitration was elected (such as by filing a motion to compel arbitration in court), the party asserting the claim (i.e., the party seeking money damages or other relief from a court or an arbitrator) is responsible for starting the arbitration proceeding, as well as completing the procedures set forth in paragraph 19.i. If the AAA cannot or will not administer the arbitration in accordance with this Arbitration Provision, another administrator will be selected by agreement of the parties or, if there is no agreement, by a court with jurisdiction. Any arbitration administered by the AAA will be governed by the Consumer Rules in effect on the date the arbitration is filed, and the AAA’s Procedures for the Resolution of Disputes through Document Submission (“Document Submission Procedures”). (For more information about the AAA and its rules, you may contact the AAA at American Arbitration Association, 120 Broadway, Floor 21, New York, N.Y 10271, 1-800-778-7879, www.adr.org). The Document Submission Procedures are included in the Consumer Rules. Your arbitration filing fees will be governed by the Consumer Rules. If it is determined by the arbitrator that you cannot afford such fees and AAA does not waive them (after you have submitted any necessary information to request waiver), a Transaction Party will pay all arbitration administrative and arbitrator fees and expenses.
The arbitration may be conducted solely based on written submissions, by telephone or videoconference, or by in-person hearing, as the arbitrator deems appropriate.
You and the Transaction Parties agree that any Disputes seeking to enforce or protect, or concerning the validity of intellectual property rights will not be subject to binding arbitration under this Arbitration Provision. In addition, any party may proceed with their individual claims in small claims court if that option is available in the applicable jurisdiction and the amount in controversy falls within the small claims court’s jurisdictional limits; but if that action is transferred, removed or appealed to a different court, arbitration can be elected.
Even if all parties have opted to litigate a Dispute in court, a party may elect arbitration with respect to any claim made by a new party or any claim later asserted by a party in that or any related or unrelated lawsuit (including a claim initially asserted on an individual basis but modified to be asserted on a class, representative or multi-party basis). Nothing in that litigation shall constitute a waiver of any rights under this Arbitration Provision.
Notwithstanding any of the foregoing, disputes or controversies about the validity, enforceability, coverage or scope of this Arbitration Provision or any part thereof are for a court and not an arbitrator to decide; however, disputes or controversies about your Account, this Agreement, the OnePay Terms of Service or your agreements governing any product or service provided by OnePay or with Transaction Parties as a whole are for an arbitrator and not a court to decide. Courts also can decide any disputes or controversies about the validity, enforceability, coverage or scope of Section 19(J) and its requirements.Class Action Waiver
You and the Transaction Parties each agree that any arbitration will be conducted only on an individual basis and not as a class, consolidated or representative action. To the fullest extent permitted by law: (a) no arbitration will be joined or consolidated with any other (except for multiple arbitrations pertaining to the same Account); (b) there is no right or authority for any Dispute to be arbitrated on a class-action or private attorney general basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. No arbitrator shall have the authority to issue any relief that applies to any person or entity other than Transaction Parties and/or you individually.Survival of Arbitration Provision and Class Action Waiver
If any portion of the Arbitration Provision is inconsistent with the Consumer Rules, with this Agreement, or with the OnePay Terms of Service or any other agreements governing any product or service provided by OnePay or with Transaction Parties, this Arbitration Provision shall govern. This Arbitration Provision shall survive the closure of your Account, termination of any product or service provided by OnePay, termination of any agreement into which you enter with a Transaction Party, and any withdrawal or denial of or determination on any application for an Account; and further, you understand and agree that this Arbitration Provision applies not only to the OnePay Terms of Service and this Agreement but also to any subsequent agreement (including without limitation any agreement governing any product or service) into which you enter with a Transaction Party.
If any portion of this Arbitration Provision is deemed invalid or unenforceable, it shall not invalidate the remaining portions of this Arbitration Provision, except that:If there is a final judicial determination (after all appeals) that the Class Action Waiver cannot be enforced as to a particular claim or a particular request for relief, then that claim or request for relief will be decided by a court after all other claims and requests for relief are arbitrated. The parties acknowledge and agree that under no circumstances will a class action be arbitrated.
If a claim is brought seeking public injunctive relief and a court determines that the restrictions in the Class Action Waiver or elsewhere in this Arbitration Provision prohibiting the arbitrator from awarding relief on behalf of third parties are unenforceable with respect to such claim (and that determination becomes final after all appeals have been exhausted), the claim for public injunctive relief will be determined in court after any individual claims (such as claims seeking monetary relief) are arbitrated. In such a case the parties will request that the court stay the claim for public injunctive relief until the arbitration award pertaining to individual relief has been entered in court. The parties acknowledge and agree that under no circumstances will a claim for public injunctive relief be arbitrated.
Arbitration of Coordinated Claims
If 25 or more claimants submit similar Notices of Dispute or file similar arbitrations and are represented by the same or coordinated counsel (regardless of whether the cases are pursued simultaneously), all of the cases must be resolved in staged proceedings. You agree to this process even though it might delay the arbitration of your claim. In the first stage, claimants’ counsel and OnePay will each select up to 25 cases (50 cases total) to be filed in arbitration and resolved individually by separate arbitrators (if there are fewer than 50 cases, claimants’ counsel and OnePay will each select up to half of the total number of cases). If feasible, arbitrators will be from the respective claimants’ home states. In the meantime, no other cases may be filed or proceed in arbitration. Nor may the AAA accept, administer, or demand payment for fees for other arbitrations; provided, however, that the preceding two sentences shall not apply to any claimant not associated with or represented by the same or coordinated counsel. After the first stage is completed, the parties shall engage in a single mediation of all remaining cases, and OnePay shall pay the mediation fee. If the parties cannot agree how to resolve all of the remaining cases after the mediation, the parties will repeat the process of filing up to 50 cases to be resolved individually by separate arbitrators, followed by mediation. If any claims remain after the second stage, the process will be repeated until all cases are resolved, with four differences. First, a total of 100 cases may be filed in the third and later stages. Second, the cases will be randomly selected. Third, arbitrators who decided cases in the first two stages may be appointed in later stages if different arbitrators are not available. Fourth, mediation is optional at the election of claimants’ counsel. If this subsection applies to a Notice of Dispute, any statute of limitations or contractual limitations period applicable to the listed claims and requests for relief will be tolled from the time the first cases are selected for bellwether proceedings until the claimant’s Notice of Dispute is selected for a staged proceeding, withdrawn, or otherwise resolved. A court will have the authority to enforce this Section, including the power to enjoin the filing or prosecution of arbitrations or assessment or collection of related fees. If there is a final judicial determination that the staging process in this subsection is not enforceable, then the cases may be filed in arbitration, but the payment of AAA and arbitrator fees will be assessed as arbitrations advance and arbitrators are appointed rather than when the arbitrations are initiated.Right to Opt Out
If you do not want this Arbitration Provision and Class Action Waiver to apply, you must contact us through the methods set forth in Section 2.a within 30 calendar days of the date on which you electronically sign this Agreement to open your Account. To opt out, you must send to OnePay your name, mailing and email address, phone number, and a statement personally signed or electronically signed by you that you want to opt out of arbitration. Opting out will not affect the other provisions of this Agreement, the OnePay Terms of Service or any other agreement governing a product or service provided by OnePay or with a Transaction Party. If you do not opt out, you will be bound by this Arbitration Provision and Class Action Waiver in this Agreement, the OnePay Terms of Service and any other agreement governing a product or service provided by OnePay or with a Transaction Party.
IRS BACKUP WITHHOLDING
The Internal Revenue Service (IRS) requires us to confirm your tax status. If you are subject to backup withholding, you cannot continue to open an account online and must call us at 855-830-6200.
Under penalties of perjury, I certify that:
The Taxpayer Identification Number provided in my application is correct;
I am not subject to backup withholding because:
I am exempt from backup withholding, or
I have not been notified by the Internal Revenue Services (IRS) that I am subject to backup withholding as a result of a failure to report all interest or dividends, or
The IRS has notified me that I am no longer subject to backup withholding, and
I am a U.S. Citizen or other U.S. person
The Internal Revenue Service does not require your consent to any provision of this document other than the certifications required to avoid backup withholding.
Signature
Appendix A
ONEPAY CASH DEMAND DEPOSIT ACCOUNT RATES AND FEES
Effective as of May 15, 2026
Annual Percentage Yield (“APY”) and Interest Rate:
Spend Section
0.00% APY
0.00% Interest Rate
(Non-Interest Bearing)
Savings Pockets (including Custom User-Generated Pockets)
3.35% APY
1.00% APY
3.30% Interest Rate
1.00% Interest Rate
For Plus Customers, on total Savings balances up to $250,000*
All other Savings Deposits**
Pay Autosave Pocket, Auto-Save** and @Work Save Pocket
3.35% APY
1.00% APY
3.30% Interest Rate
1.00% Interest Rate
On total Savings balances up to $250,000*
All other Savings Deposits*
* Users may only earn 3.35% APY (3.30% Interest Rate) on Savings balances (the Savings balance on the Savings Section, which is the sum of your Primary Savings Pocket, any custom user-generated savings pockets, and any Pay Autosave, Auto-Save and @Work Save Pockets) up to $250,000. Savings balances above this threshold will earn 1.00% APY (1.00% Interest Rate). For Accounts with a Savings balance over $250,000, an APY will be calculated to reflect APY tiers, which will be applied to all Savings balances.
** Only users who had a positive Auto-Save pocket balance on August 8, 2022 and have maintained a balance in that pocket are eligible to have an Auto-Save Pocket.
Interest Rate and APY are variable and may change at any time without notice at our discretion. Interest accrues daily and is credited monthly. Interest is calculated using the daily balance method, which applies a daily periodic rate to the Pocket principal each day. Interest begins to accrue the Business Day after the Deposit Date. If an Account or Pocket is closed, we do not pay any additional interest on that Account or Pocket, including any accrued interest that has not yet been credited.
There is no minimum balance required to open an Account or Pocket or obtain the APY disclosed for each Pocket. There are no limits on the number of withdrawals per month from your Account.
Fee Schedule:
Monthly Fee
$0
Overdraft Fee
$0
OnePay Cash Out Fee
Applies to:
ATM withdrawals with Debit or Builder Card (waived when card is used at Allpoint ATMs)
Barcode Withdraw Cash at Walmart (waived for Plus customers)
$0 (when Debit or Builder Card is used at Allpoint ATMs)
$0 (when Plus customer uses Barcode Withdraw Cash)
$3.00 (Use of ATMs may incur fees charged by the ATM providers. International ATM withdrawals may be subject to foreign transaction fees.)
Bank transfer to a linked account via Debit OCT (Instant Transfer) Fee
1.75% of the transaction amount (minimum fee of $0.25 per transaction)
OnePay Debit Card Replacement Fee
$0 (for Plus Customers)
$3.00 (for non Plus Customers)
OnePay Advance Overdraft Fee
3% of the amount of the OnePay Advance
* Allpoint Network ATM locations can be found in the OnePay App.
OnePay Retail Card Fee Supplemental Schedule:
OnePay Retail Card Purchase Fee*
$1.00
OnePay Inactivity Fee
(a one-time $12 inactivity fee if there are no transfers in or out of the account for a consecutive 60 days within the first 6 months after card purchase.)**
$12.00
* This is a one-time fee for the purchase of a OnePay Retail Card at a retail location. This fee is collected at the point of sale by the retail location and is not deducted from your Account and will not be reflected in your monthly statement or transaction history.
** OnePay Inactivity Fee is only applicable for customers who purchase a OnePay Retail Card on or after 5/13/2024. Fee not charged where prohibited by applicable law.
Your OnePay Account is FDIC-insured through our banking provider, Coastal Community Bank or Lead Bank, Member FDIC. Deposits are insured up to $250,000 per depositor.
Appendix B
ONEPAY RETAIL CARD PURCHASE & LIMITED-USE PRODUCT
We may make available OnePay Retail Cards for purchase in certain retail locations.
Purchase. When you purchase a OnePay Retail Card, you will be required to provide an initial deposit. The initial deposit has a minimum of $20 and a maximum of $500. Transactions at Walmart locations are also subject to local store limitations. You will not be able to use the OnePay Retail Card until you completed the Account opening process below. Further, the OnePay Retail Card cannot be used to:
Purchase at merchants that use a manual imprint machine.
Purchases at merchants outside of the U.S. (including internet websites based outside the U.S.)
Withdraw cash at an ATM or through the Withdraw Cash at Walmart feature.
The OnePay Retail Card cannot be replaced if lost, stolen or damaged.Account opening. Before you may use your OnePay Retail Card, you must complete the Account opening process, including identity verification, through the OnePay App.
In general. If we open an Account for you, your initial deposit funds will be available in your Account and you may access your Account with your OnePay Retail Card. You may use your OnePay Retail Card for a limited period of time pending receipt of your OnePay Debit Card. Your OnePay Retail Card may not have all the features for your Account of the OnePay Debit Card. On confirmation of your mailing address, you will receive your OnePay Debit Card to replace your OnePay Retail Card in 7-10 business days.
Limited-use product. If we are not able to verify your identity or for any other reason we are not able to offer you an Account, we may, in our sole discretion, allow you to have a Limited-use product (“Limited-use”) for the sole purpose of spending down your initial deposit. You may only access your funds with the OnePay Retail Card which will be activated for Limited-use. Your initial deposit will be available through this card, but you will not have access to other services. The limitations set forth below constitute Limited-use.
Limited-use Limitations.
Your funds will not earn any interest or Annual Percentage Yield (APY).
You are not eligible for any bonus, promotion or reward.
Your funds are not eligible for FDIC insurance.
You do not have the rights set forth in Section 12 (“Electronic Fund Transfer Agreement and Disclosure”) and Section 13 (“Special Provisions for OnePay Debit Card Transactions”), including, among others, with respect to the error resolution and limited liability provisions.
You may not deposit additional funds. This means you will not be able to set up direct deposit, and you will not be eligible for Early Pay or Mobile Check Deposit. You also cannot deposit cash.
You will not have access to Fee-Free Overdraft or any other overdraft protection.
You will not be able to mail a check.
You will not be able to set up any Pockets (you will only have a Spend Section).
You will not be able to withdraw cash, either at an ATM or through Withdraw Cash at Walmart.
You will be able to use the OnePay App to check your remaining balance.
APPENDIX C
SECURED DEPOSIT ACCOUNT ADDENDUM
This Secured Deposit Account Addendum (“Addendum”) supplements and forms part of your OnePay Cash Deposit Account Agreement (“Deposit Account Agreement”) and your OnePay Builder Credit Card Agreement (“Credit Card Agreement”). Together, these documents govern the portion of your OnePay Cash Deposit Account known as the Spend Section, which serves as the Secured Deposit Account (“Secured Deposit Account”) for purposes of your Builder Card. The Secured Deposit Account is not a separate account, but rather the secured, pledged portion of your OnePay Cash Deposit Account that is used to support your existing and future obligations under your Card Account. Capitalized terms not defined in this Addendum have the meanings given in the Credit Card Agreement or the Deposit Account Agreement.
The Deposit Account Agreement includes all disclosures required by Regulation DD (Truth in Savings Act) and Regulation E (Electronic Fund Transfers Act) applicable to your OnePay Cash Deposit Account and its Spend Section. This Addendum does not replace or restate those disclosures but adds terms specific to the security interest, collateral, and repayment structure that support your Builder Card. The Secured Deposit Account is a non-interest bearing account; therefore, no interest will be paid to you on the Secured Deposit Account.
Grant of Security Interest. You grant the Bank a security interest in and lien on (i) all monies, balances, and credit balances in your Secured Deposit Account (including the Spend Section and any sub-accounts, including the Lockbox), and all future deposits; (ii) any deposit accounts, omnibus accounts, sweep accounts, or investment property, including securities accounts and financial assets, at any Cash Sweep Partner Bank in which your funds are placed; and (iii) all related rights, claims, and proceeds (collectively, “the Collateral”). The Bank’s security interest secures all existing and future obligations under your Credit Card Agreement (“the Debt”). You agree not to grant any other lien or security interest in the Collateral to any other party.
With respect to the Secured Deposit Account maintained at the Bank, the Bank has “control” within the meaning of Uniform Commercial Code (“UCC”) § 9-104(a)(1). To obtain and maintain perfection and priority over any Funds swept to a Cash Sweep Partner Bank, the Bank may use one or more of the following methods, as applicable: (a) entering into a deposit account control agreement with the applicable Cash Sweep Partner Bank under UCC § 9-104(a)(2), pursuant to which such Cash Sweep Partner Bank agrees to comply with the Bank’s instructions regarding disposition of swept Funds without further consent from you; (b) establishing the relevant deposit account at the Cash Sweep Partner Bank with the Bank as the “customer” for purposes of UCC § 9-104(a)(3) including by holding the account in the Bank’s name as agent or custodian for you; or (c) any other method permitted by applicable law for perfecting the security interest granted hereunder.
You authorize the Bank to enter into, modify, or replace any control, custodial, or related arrangements with any Cash Sweep Partner Bank as the Bank deems necessary or appropriate to obtain or to maintain control, perfection, and priority in the Collateral. With respect to any deposit accounts or sweep accounts maintained at a Cash Sweep Partner Bank, you agree to take all actions reasonably requested by the Bank, including execution of any control agreement, custodial documentation, or account-opening documentation, to enable the Bank to obtain and maintain “control” of such accounts under UCC § 9-104. You may access and withdraw Funds in the Secured Deposit Account except those reserved in the Lockbox, which shall remain unavailable until released in accordance with this Addendum.
Any term used in this Agreement that is defined in the UCC as in effect in the applicable jurisdiction shall have the meaning given to such term in the UCC, unless the context expressly requires otherwise.Lockbox / Reserved Funds Mechanism
Earmarking of Funds. When a Card transaction posts, an amount equal to that posted transaction (the “Lockbox Amount”) will be earmarked within your Spend Section and tracked in a subaccount (the “Lockbox”). These earmarked funds secure repayment of the corresponding transaction(s) and related fees. At authorization, we may place an Authorization Hold (as defined in the Credit Card Agreement) that reduces your Available to Spend Balance; the Lockbox Amount does not change until the transaction posts.
Unavailable for Withdrawal. Lockbox funds are not available for withdrawal or transfer while the corresponding posted transactions remain unpaid. The Bank may restrict or block withdrawals from the Spend Section in an amount equal to the Lockbox Amount to ensure sufficient collateral remains to secure repayment.
Sweeps and Lockbox. Lockbox amounts may be placed at Cash Sweep Partner Banks. Regardless of location, Lockbox funds remain pledged as collateral, remain unavailable until released or applied under this Addendum, and are subject to our control (including through deposit account control agreements or by holding the Cash Sweep Partner Banks account in our name as agent or custodian for you or any other method permitted by applicable law we elect for perfecting the security interest granted hereunder). We may recall, segregate, or prevent sweeps in whole or in part as needed to maintain Lockbox coverage and to process payments on your Card Account.
Automatic Payment Application. Funds in the Lockbox may be automatically applied—in whole or in part—to repay your Card Account balance, including scheduled autopayments. Lockbox funds are applied only when a payment posts to your Card Account. The Lockbox Amount remains pledged as collateral until released in accordance with this Addendum (see Release and Adjustment of Lockbox Funds below).
Impact. Authorization Holds and Lockbox affect how much of your Spend Section you can use. Authorization Holds reduce your Available to Spend balance immediately after authorization and may affect card authorizations as described in your Credit Card Agreement. Lockbox adjusts later, when transactions post, which may further change your Available to Spend Balance and card authorizations.
Withdrawal Restrictions. You may withdraw or transfer funds from your Spend Section only to the extent they are not reserved in the Lockbox or otherwise held as Collateral. The Bank may block or reject any withdrawal, payment, or transfer request that would cause the balance in your Spend Section to fall below the aggregate Lockbox Amount(s) or otherwise impair its secured interest.
Adjustment of Lockbox Funds
Settlement. At settlement (when a transaction posts), we adjust the Lockbox reservation to reflect the final posted amount. When a Card transaction settles, the Bank will not immediately apply the related Lockbox funds to your Card Account balance. The Bank will adjust the Lockbox reservation to reflect the final settled transaction amount and will release any excess Lockbox funds, if applicable, to your Spend Section no later than the next Business Day following settlement.
Payments and Source-Based Adjustments
Payments Funded from the Lockbox (Including Autopay). When a payment on your Card Account is funded from the Lockbox, including any automatic payment, the Bank will debit the corresponding Lockbox funds and apply them to your Card Account balance. Applying Lockbox funds to your Card Account does not release additional funds to your Spend Section. To apply payments or release Lockbox, the Bank may recall or instruct segregation of Funds swept to Cash Sweep Partner Banks from such Partner Banks. You consent to these actions and to the Bank’s information-sharing with Cash Sweep Partner Banks as needed to administer the Collateral.
Payments Funded from an External Bank. When a payment on your Card Account posts from an external financial institution, the Bank will release an equivalent dollar-for-dollar amount of Lockbox funds (up to the then-outstanding Lockbox Amount securing unpaid posted transactions) back to your Spend Section no later than the next Business Day following the posting of such payment.
Partial Payments, Returns, and Reversals. For partial payments, the Bank will release Lockbox funds on a proportional basis corresponding to the payment amount posted. If a payment is returned, reversed, or otherwise fails to settle, the Bank may re establish Lockbox reservations as necessary to maintain collateral coverage for any remaining unpaid transactions.
Authorization Reversals, Expirations, and No Presentment. If a Card authorization is reversed, cancelled, or if no transaction presentment is received, we will release the related Authorization Hold no later than the next Business Day after the reversal or, in any event, within seven (7) days after the corresponding authorization hold expires, as described in your Credit Card Agreement. Because Lockbox applies only to posted items, there is no Lockbox release at the authorization stage.
Refunds and Chargebacks. If a refund or chargeback credit related to a posted Card transaction posts to your Card Account, the Bank will release the related Lockbox reservation to your Spend Section no later than the next Business Day following the posting of such refund or credit.
Disputes and Unauthorized Use. If you report a billing error, dispute, or unauthorized transaction on your Card Account, the Bank will manage related Lockbox funds in accordance with your Credit Card Agreement. If an unauthorized transaction caused funds to be held or applied from your Secured Deposit Account, we will restore those funds once we confirm the transaction was unauthorized. If the disputed item has not yet posted, we may release the related Authorization Hold. If it has posted, we may release a corresponding Lockbox amount, at our discretion, to make funds provisionally available during the investigation. During a dispute investigation, affected funds may remain unavailable as collateral. We may, at our discretion, make provisional funds available to you. If your claim is resolved in your favor, we will release any related Lockbox hold or restore funds to your Spend Section by the next Business Day after the credit posts (or make any provisional credits final). If the claim is resolved against you, we may re establish an Authorization Hold or re-reserve Lockbox funds to maintain collateral coverage and apply them as needed under your Credit Card Agreement.
Temporary Negative Lockbox Balances. In limited cases—such as (a) when we issue a temporary credit during a dispute, or (b) when a merchant return/refund posts after you have already paid the related charge and we make the credited funds available in your Spend Section—we may release an equal amount from the Lockbox. This can create a temporary negative Lockbox and a credit balance on your Card Account. The creation of a negative Lockbox is an internal bookkeeping entry only; it is not a loan, overdraft, or fee, and it does not affect interest. If the credit stands (you win the dispute or the merchant refund remains), then the credit on your Card Account will offset the negative Lockbox, restoring it to zero. Any remaining Card Account credit balance will (1) remain on the Card, or (2) be transferred to your Spend Section or refunded to you, consistent with our credit-balance handling. If the credit is reversed (you lose the dispute or the merchant reverses a refund), then we will move an equivalent amount from your Spend Section back into the Lockbox to restore collateral, whether or not the Lockbox was negative.
General Provisions. The Bank may rely upon the information it receives from payment networks, merchants, or payment processors in adjusting Lockbox reservations and may make any resulting adjustments in accordance with this Section. The Bank’s actions under this Section are administrative in nature and will not affect your underlying obligation to repay your Card Account balance in full as required under your Credit Card Agreement.
Legal Actions Affecting Your Secured Deposit Account. Your Secured Deposit Account may be subject to legal process, such as a tax levy, garnishment, seizure, or forfeiture. Subject to applicable law and the Bank’s prior security interest and setoff rights, any legal process will attach only to your interest in the funds. The Bank may deduct any legal process fee and our reasonable costs (including attorneys’ fees) incurred in responding to legal process, as permitted by your OnePay Cash Deposit Account Agreement and this Addendum, and may charge such amounts to your Secured Deposit Account.
Bank’s Rights Upon Default. If you are in Default under your Credit Card Agreement or this Addendum, the Bank may, without prior notice, exercise all rights available under law and this Agreement, including: seizing Lockbox funds and any other funds held in your Spend Section, Secured Deposit Account, or in any deposit account or sweep account at a Cash Sweep Partner Bank in which Collateral is held; applying such funds to repayment of the Debt and any related costs or expenses (including attorneys’ fees); declaring all Debt immediately due and payable; and exercising all rights of an owner of the Secured Deposit Account and any subaccounts and all corresponding rights with respect to any swept accounts maintained at a Cash Sweep Partner Bank. These remedies are cumulative and in addition to any rights and remedies available under applicable law.
Right of Setoff. In addition to any other rights, the Bank may set off or apply any funds on deposit in your Secured Deposit Account, Spend Section, or any other account you maintain with the Bank (individually or jointly) against any amounts you owe under the Credit Card Agreement or this Addendum, whether such obligations are matured or unmatured, direct or contingent. The Bank may exercise this right at any time, without prior notice or demand, to the fullest extent permitted by law. The Bank will not use setoff to collect your credit card Debt except to the extent of the consensual security interest described in this Addendum and permitted by 12 C.F.R. § 1026.12(d); nothing herein creates a general right to offset card Debt against deposits.
Release of Security Interest. The security interest granted herein will terminate automatically upon the earliest of: full repayment of all Debt and satisfaction of your obligations under the Credit Card Agreement; closure of your Card Account in good standing; or written confirmation by the Bank that your Secured Deposit Account is no longer required to secure the Card Account. Upon release, any remaining Lockbox funds will become part of your available balance and may be withdrawn in accordance with your Deposit Account Agreement.
The release or termination of this security interest does not automatically close your OnePay Cash Deposit Account. The Bank, in its sole discretion, may determine whether to maintain or close your OnePay Cash Deposit Account after the Card Account or security interest is terminated.
In general, if your Card Account is closed in good standing or at your request, your OnePay Cash Account will remain open and continue to be governed by the OnePay Cash Deposit Account Agreement. However, if your Card Account or the security interest is terminated due to fraud, misuse, regulatory, compliance, or risk concerns, the Bank may also close your OnePay Cash Deposit Account in accordance with the Deposit Account Agreement.Notices and Communications. All notices, statements, and other communications regarding this Addendum will be provided electronically, consistent with your E-Sign Consent Agreement. You consent to receive communications by email, SMS, push notification, or in-app message. Maintaining a valid email address and mobile number is a condition of maintaining your Secured Deposit Account. All notices given under the Deposit Account Agreement or Credit Card Agreement are incorporated herein and satisfy applicable notice requirements.
Changes in Terms. The Bank may amend or modify this Addendum at any time, subject to applicable law, including Regulation DD notice requirements. Material changes will be communicated electronically through the OnePay app, by email, or by posting updated terms. Your continued use of your Secured Deposit Account after notice constitutes acceptance of the revised terms.
Arbitration and Class Action Waiver. Any dispute arising from or related to this Addendum is subject to the Arbitration Provision and Class Action Waiver in your OnePay Builder Credit Card Agreement, which is incorporated herein by reference. By maintaining your Secured Deposit Account, you agree to be bound by those arbitration terms, including the waiver of the right to a jury trial and class, representative, or consolidated actions.
Severability and Survival. If any part of this Addendum is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Sections relating to Security Interest, Default, Setoff, Arbitration, and Notices will survive closure of your Secured Deposit Account until all obligations under your Credit Card Agreement are fully satisfied.
Governing Law. This Addendum and the portion of your OnePay Cash Deposit Account that serves as the Secured Deposit Account are governed by the laws of the United States and the jurisdiction named in your OnePay Cash Deposit Account without regard to conflict-of-laws principles, and by applicable federal regulations, including Regulation DD and Regulation E. References in this Addendum to the “Secured Deposit Account” refer to the Spend Section of your OnePay Cash Deposit Account, which remains governed by the OnePay Cash Deposit Account Agreement and applicable law. The Secured Deposit Account is not a separate deposit relationship or account for purposes of Regulation E, Regulation DD, or FDIC insurance coverage. All deposits, transactions, and statements for your Spend Section (and therefore your Secured Deposit Account) will appear as part of your OnePay Cash Deposit Account activity; you will not receive separate statements or account numbers for the Secured Deposit Account. For Collateral held pursuant to a control agreement perfection and priority are governed by the UCC of the controlling jurisdiction specified in the applicable agreement or, if none, the state named in your OnePay Cash Deposit Account, to the extent permitted by law.
Entire Agreement. This Addendum, together with your OnePay Cash Deposit Account Agreement, OnePay Builder Credit Card Agreement, E-Sign Consent, and related disclosures, constitutes the entire agreement governing your Secured Deposit Account. In the event of any inconsistency between this Addendum and another agreement, this Addendum controls to the extent of any conflict regarding the security interest, collateral, or repayment structure. For the avoidance of doubt, the continuation or closure of your OnePay Cash Deposit Account after termination of this Addendum or the Card Account is at the Bank’s discretion. If the Card Account is closed in good standing, your OnePay Cash Deposit Account will typically remain open and governed solely by the OnePay Cash Deposit Account Agreement. If closure is due to fraud, compliance, or risk concerns, the Bank may also close your OnePay Cash Deposit Account consistent with its rights under that agreement.