Transfers

Ways to Make an External Bank Transfer#

Will I receive notifications about transfers on my account?#

OnePay customers may receive alerts regarding actions taken on their account. To receive and action these alerts, turn on notifications during account setup or in your phone's settings.

External transfers to and from a linked account#

Transfers initiated within the OnePay app where funds are transferred from a linked bank to your OnePay deposit account take between 2 and 5 business days.

Transfers initiated within the OnePay app where funds are transferred from your OnePay deposit account to a linked bank usually take 1-3 business days to arrive at your external bank account.

Most banks will allow you to send money to your OnePay deposit account. These transfers, initiated from an external bank, typically take between 1 and 3 business days.

For transfers initiated from an external bank where funds are being withdrawn from your OnePay deosit account, OnePay will transfer the funds out of your OnePay deposit account right away; however, the receiving bank may take several days to make the funds available.

Can I cancel a transfer to and from a linked account?#

Pending transfers can be canceled in the OnePay app:

• Navigate to the section or pocket where you initiated the transfer and select the transfer

  • If the transfer can be canceled, the transfer summary will show the transfer as PENDING

  • If the transfer cannot be canceled, the transfer summary will show that the transfer is IN PROGRESS and unable to be canceled

• Click on the Cancel Transfer button

• You will receive a pop-up confirmation message that your transfer has been canceled

What are my Instant Transfer limits?#

Instant Transfer from OnePay to an external account (Debit OCT)

• Send up to 10 transactions per day

• First 30 days after account opening – send up to $2,500 during the first 30 days

• Users who have received eligible direct deposits of $500 or more per month for three consecutive months – send up to $10,000 per month (rolling 30 days)

• All other OnePay customers – send up to $5,000 per month (rolling 30 days)

Instant Transfer to OnePay from an external account (Debit AFT)

• Instant Transfers from a linked debit card or digital wallet to a OnePay deposit account are limited to a maximum of $10,000 per month (rolling 30 days).

• $1 minimum transfer amount (first 30 days after Account opening)

• $25 transaction minimum (starting 31 days after Account opening)

Why was my transfer canceled?#

Sometimes financial institutions can’t allow us to verify your balance via Plaid or Mastercard Data Connect. If we are unable to verify the funds, the transfer will be canceled. Make sure the external account has sufficient funds when you initiate the transfer.

Additionally, recurring transfers will be cancelled after 4 consecutive failures and will have to be set up again.

How do I link a debit card to my OnePay deposit account?#

To link a debit card:

• Select Cash Control in the OnePay app

• Choose Linked accounts

• Tap Add a debit card

• Enter your debit card number, expiration date, and security code or scan your debit card
  NOTE: Any Visa or Mastercard debit product can be used for instant transfers, also known as Debit OCT. Discover and American Express debit products are not supported.

• Select Add Debit card, and you will see your new debit card linked and available to transfer funds instantly

You will now see your linked debit card as an account option when initiating a transfer.

Are there any fees to use the Instant transfer feature?#

Instant Transfers sent from a linked debit card to your OnePay deposit account are fee-free. Instant Transfers sent from your OnePay deposit account to a linked debit card are charged a Bank transfer to a linked account via Debit OCT (Instant Transfer) Fee of 1.75% of the total transfer amount, with a minimum fee of $0.25 per transaction.

Is there a minimum amount for Instant Transfers into OnePay?#

The minimum amount for an Instant Transfer into your OnePay account is:

• $1 during the first 31 days after you open your account.

• $25 for Instant Transfers from a linked debit card or digital wallet after the first 31 days.

How do I transfer money between Checking and Savings?#

To transfer funds between your OnePay Savings and Checking balances:

• Open the OnePay app

• Tap on Move Money from the home screen

OR

• Go to  Cash Control and tap on Move Money

• Choose Internal Transfer

• Enter the amount and select the source where the funds are coming from

• Select Continue and choose the destination

• Select Transfer

You can also tap here, select Transfer, and follow the on-screen instructions in the OnePay app.

How do I use Apple Pay to add money?#

To add money to your account instantly using digital wallets like Google Pay or Apple Pay:

• Open the OnePay app

• Tap on Add Money from the home screen

OR

• Go to  Cash Control and select Add Money

• Enter the amount you wish to transfer and select the appropriate destination

Select the connected digital wallet from the Add money from list and follow the on-screen instructions

Why can’t I use my Capital One debit card to receive instant transfers from OnePay deposit account?#

Only Visa and Mastercard debit cards are currently eligible to receive instant transfers from OnePay deposit account.

Some Capital One debit cards have moved from Mastercard to the Discover network, so they are not eligible to receive instant transfers.

If your card isn’t eligible, you can still add money by:

• Linking a bank account

• Using an eligible Visa or Mastercard debit card

If instant transfer isn’t available, you’ll see other funding options in the app.

Why am I being asked to send money from my external bank instead of adding it in the app?#

For your security, some transfers must be initiated from your external bank account. If you see this message, follow these steps:

• Sign in to your other bank's app or website.

• Add OnePay as a recipient using the routing and account number displayed in the OnePay app.

• Send the transfer from your bank to OnePay.

Once the transfer is initiated from your other bank, the funds will be deposited into your OnePay account.

How do I transfer money to my teen?#

You can transfer money to your teen's Checking section anytime.

To transfer money to your teen:

• Open the OnePay app.

• Go to the Teen or Family section on the Home tab.

• Select your teen's profile.

• Tap Send.

• Enter the amount.

• Review and confirm the transfer.

If you want to send money to your teen on a regular schedule, you can set up a recurring allowance. You can also send money to your teen using One to One.

Can my teen receive direct deposit?#

Yes. Your teen's Checking section has its own account and routing number, so they can receive direct deposits.

For example, if your teen has a job, they can provide their Checking section and routing number to their employer to receive paychecks by direct deposit.

Can my teen send and receive transfers?#

Yes. Your teen can send, receive, and request money using One to One, based on the controls you set.

By default, your teen can transfer money with members of your OnePay family and other parent approved OnePay users. You can also allow your teen to transfer money with everyone on OnePay, except people you block.

You can set a limit for how much your teen can send in a single transfer. Your teen can view these controls, but can't change them.

Can I set up recurring transfers to my teen?#

Yes. If you want to send money to your teen on a regular schedule, you can set up a recurring allowance.