Managing Your OnePay Invest Account

Can I add a beneficiary to my Invest account?#

Yes, you can add a beneficiary to your Invest account using the Transfer on Death (TOD) option. This means your investments can be transferred to a person or entity you choose if you pass away.

This applies only to your Invest account, not your OnePay deposit account or other OnePay accounts. Adding a beneficiary doesn’t replace a legal will, so for broader estate planning, you may want to speak with a financial professional.

To add or remove a beneficiary:

• Open the OnePay app

• Go to Invest

• Select Settings

• Choose Beneficiaries and Trusted Contacts

Tap here to add or update a beneficiary or a trusted contact.

What does it mean to add a trusted contact to my Invest account for account safety?#

You can add a trusted contact to your Invest account. This is someone OnePay may reach out to if there are concerns about account security, fraud, or financial exploitation.

This applies only to your Invest account, not your OnePay deposit account or other OnePay accounts. A trusted contact can’t make trades or decisions for you, but OnePay may contact them if we notice unusual activity or need to check on your well-being.

To add or remove a trusted contact:

• Open the OnePay app

• Go to Invest

• Select Settings

• Select Beneficiaries and trusted contacts, and follow the on-screen instructions

How do I update or remove a beneficiary or trusted contact on my Invest account?#

You can update or remove a beneficiary or trusted contact in the OnePay app at any time.

To make changes:

• Open the OnePay app

• Go to Invest

• Select Settings

• Select Beneficiaries and trusted contacts, and follow the on-screen instructions

Tap here to update or remove a beneficiary or trusted contact on your Invest account.

Where can I find my OnePay Invest account number?#

Your account number appears on your monthly Invest account statements, which are issued by DriveWealth.

To view your account number:

• Open the OnePay app

• Tap Profile

• Select Statements & Documents

• Choose Statements

• Select Invest

You can also see your account number in the footer of the Invest statements section in the OnePay app.

How do I close my Invest account?#

You can’t close your Invest account if you still have open investments.

If you don’t have investments, you can request to close your account by chatting with our Customer Support team or calling our Customer Support team at 1 (855) 830-6200. Once your account is closed, you won’t be able to open another Invest account with OnePay.

If you do have investments, you can either:

• Sell your investments in the app. Once all your investments are sold, you can contact our customer support team to help with closing your account. 

• Transfer your whole shares to another broker. To do this, ask your new broker to start the transfer process (sometimes called an ACAT transfer). After your whole shares are moved, you can sell any remaining fractional shares and then contact our customer support team to help with closing your account.

An ACAT transfer may be subject to a $90 fee, which would be charged to your account. Fractional shares can’t be transferred and will need to be sold before your account can be closed.

What happens if I close my OnePay deposit account?#

All Invest transactions go through your OnePay deposit account, so you need an active deposit account to keep your Invest account open. If you want to close your deposit account, your Invest account will need to be closed first.

How do I transfer an existing investment account to OnePay?#

You can transfer existing stocks or ETF’s held at another brokerage account into your OnePay Investment account through the ACAT transfer process by  following these steps:

• Open the OnePay app and select on your OnePay Invest or IRA.

• Tap on settings in the upper right hand corner.

• Select Transfer an Account.

• Choose your brokerage firm.

• Enter the brokerage account number on your external account.

• Confirm that the name on your external brokerage account matches the name on your OnePay account.

• Follow the on-screen prompts to complete and submit your transfer request.

Note: When transferring holdings to OnePay, the account types must match. For example, if you have a Traditional IRA at another brokerage, it must be transferred into a OnePay Traditional IRA. Transfers between mismatched account types are not permitted and will result in a failed transfer request.

How do I transfer my Invest account to another broker?#

If you choose to move your Invest account, whole shares can be transferred to another broker, but fractional shares don’t transfer automatically.

To start the process, ask your new broker to begin the transfer of your whole shares (sometimes called an ACAT transfer). After the transfer is complete, you can sell any remaining fractional shares in the OnePay app.

ACAT transfers may be subject to a $90 fee, which would be charged to your account.

What is the status of my transfer from an external brokerage account?#

You can track the status of your account transfer directly in the OnePay app. Open your OnePay Invest or IRA account and check the pending activity section. 

Transfers typically take 5–7 business days to complete. If your transfer is taking longer than expected or shows as failed, you'll receive an email notification with more details. You can also view the reason in the app and resubmit a new transfer request once the issue has been resolved.

Why can’t I transfer bonds, options, or mutual funds into my OnePay investment account?#

OnePay can only accept stocks and ETFs. If the securities being transferred are not supported by OnePay, the ACAT transfer request will be rejected. As a result, securities such as bonds, options, and mutual funds cannot be transferred into a OnePay investment account.

Are there any fees to transfer my holdings into a OnePay Invest or IRA?#

While your external brokerage may charge an ACAT fee to transfer holdings out of your account, OnePay does not charge any fees to receive transferred positions into your OnePay investment account.

My transfer failed — what do I do?#

If your transfer shows as Failed, you'll receive an email notification and can view the reason for the failure in the OnePay app. Common reasons include:

• The account type on your transfer request didn't match your OnePay account (e.g., a Roth IRA transferred to a Traditional IRA)

• The account number entered was incorrect

• The transfer included assets that aren't supported (such as bonds, options, or mutual funds — OnePay only supports stocks and ETFs)

• There were insufficient holdings in your account to complete the transfer

Once you've identified the reason, you can submit a new transfer request with the corrected information. If your transfer was declined by your external brokerage, contact them directly for more details before resubmitting.

Can I cancel an account transfer after I've submitted it?#

Once a transfer has been submitted through the OnePay app, it cannot be canceled through OnePay. If you'd like to stop the transfer before it completes, contact your external brokerage directly to request a stop on the transfer.