OnePay taxes powered by april

How do I file my taxes in the OnePay app?#

OnePay has partnered with april during tax season to offer free tax filing for OnePay Cash customers through the OnePay app or by logging in through OnePay.com. april guides you step-by-step so you can file quickly and easily. If you file your taxes through the OnePay app and april, and direct deposit your funds to your OnePay Cash account, you can receive your refund up to 5 days early¹. You will receive status updates on your return from april and be able to check its status directly in the OnePay app. Just tap on Taxes under Your services of the Home tab in the OnePay app during tax season to get started.

Does it cost anything to file my taxes through the OnePay app?#

No. During tax season, filing your taxes through OnePay powered by april is free for OnePay Cash customers. Only OnePay Cash customers are eligible.

When can I file my taxes?#

Tax filing through OnePay is a seasonal product. Tax filing is generally available starting in January, once the IRS opens filing, through April 15. When filing is available, look for the in-app prompts to get started.

Where can I see my return status?#

If you filed your taxes in the OnePay app, you can check your return status in the OnePay app. If you need more help with your return, contact april support in the OnePay app by selecting the Tax option under Cash Control, or email support@getapril.com.

How do I get in touch with april support?#

You can contact april support by selecting the Tax option under Cash Control or by emailing support@getapril.com.

I started filing, but then stopped. How do I get back to continue?#

During tax season, if you started filing taxes in the OnePay app, you can go back into the tax filing flow in the OnePay app and continue where you left off.

Outside of tax season, filing taxes in the Onepay app is not available.

How can I download my return?#

You can access previously filed returns through OnePay taxes directly from the OnePay app:

• Open the OnePay app

• Tap Profile, then Statements & Documents

• Select Tax Documents

If available, your previously filed return will appear there. If you don’t see your return listed, contact april support by selecting the Tax option under Cash Control or by emailing support@getapril.com.

What types of taxes can I file through my OnePay account and april? #

You can file your taxes through OnePay taxes for the most common tax scenarios, such as single, joint, federal, or state tax returns.  For additional questions or tax filing assistance, please reach out to april customer support by selecting the Tax option under Cash Control or by emailing support@getapril.com.

How can I find my prior returns not filed through OnePay taxes?#

If you filed electronically with software (TurboTax, H&R Block, etc.), you can usually log in to your account with each respective company and download your prior year returns.

If you filed through a tax professional, you can request a copy; they often keep copies for several years. You can also request a tax return transcript for free from the IRS, which shows most line items from your return.  Go to IRS Get Transcript and request either online or by mail.

After tax season, where can I find the return I filed through OnePay taxes?#

You can access previously filed returns with OnePay taxes directly from the OnePay app:

• Open the OnePay app

• Tap Profile, then Statements & Documents

• Select Tax Documents 

If your return is available, it will appear there. If you don’t see your return listed, contact april support by selecting the Tax option under Cash Control or by emailing support@getapril.com.

My return wasn't accepted.#

If you were notified that an error has occurred with your tax filing, follow any in-app prompts to review the issue. If you need more help, contact april support in the OnePay app by selecting the Tax option under Cash Control, or email support@getapril.com.

I am getting an error when entering information.#

Follow any on-screen prompts to resolve the error.  If the error persists, please reach out to april customer support in the OnePay app by selecting the Tax option under Cash Control or by emailing support@getapril.com.

I submitted my tax return already, but I need to correct something.#

Once a Federal or State tax return has been submitted, manual corrections cannot be made through OnePay taxes. If you need tax filing assistance, you can reach out to april customer support by selecting the Tax option under Cash Control or by emailing support@getapril.com.