Closing your OnePay deposit account

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How do I close my account?#

Please call or chat with OnePay Customer Service for help canceling your OnePay deposit account. Chat is available 24/7 from your Profile page in the OnePay app; type Agent in chat to be connected to a OnePay Specialist.

What do I need to do before I close my account?#

Before you close your account, here are a few things to keep in mind:

  • If you’ve earned OnePay Points, you can redeem them for cash back (you’ll need at least 25 points). 

  • Be sure to cancel or move any direct deposits, recurring transfers, or bill payments to another account.

  • You’ll need to bring your total Checking and Savings balance to zero and ensure that all your transactions have been posted or are finalized, not pending

  • If you have a OnePay Credit Builder Loan, it will be closed along with your OnePay deposit account - note that prematurely terminating a loan may impact your credit score.

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